Banfield Pet Hospital

Banfield Hospital is just at the bottom of the barrel. The front desk is unfriendly and rude at times. They do not answer the phone even though the front is not busy. The back office is usually pretty good and Dr Bern was excellent. He is no longer here and we will not be after this visit. We subscribe to the wellness plan for two dogs. The front desk staff acts as if a walk in is impossible to see. We arrived today at at a 3:15 and were told they could not see our dog and that it's close to closing. Which by the way they close at 6 pm. We asked if they could at least ask the doctor to see him in between patients, as it was something that appears minor but was a serious issue in the past (a stye on his eye). They asked and said we could drop him off. We did not want to drop him off and said we would wait. We still have not even been acknowledged by the doctor that has been in and out of waiting area several times over the past two hours. It is 5:31 as I write this review and we are still waiting. Not even to speak and let us know something is just unacceptable. We will be canceling both of our wellness plans and taking our beloved pets somewhere else. I would not recommend banfield Woodstock.

Great place for your pets. Saw a new Doctor this time for my cat. She looked over her previous bloodwork and saw that my cat may be diabetic. My previous Vet never mentioned anything at all to me about this! Dr. Durik, was personable, really showed caring towards my baby, and was very thorough! I highly recommend them for your fur baby!! I would rate them at about a 4.5, but the system wouldn’t allow me to do a half star. The only reason that they lost half a star to me was because sometimes with how busy they can get it seems chaotic! Even with the chaos though, I have zero complaints and both my baby, Athena and I are very happy with Dr. Durik and Banfield!

Absolutely love Banfield. We have had to go to a couple of them in the area, and we always have a great experience.

Always very active! Which means I'm not the only customer who loves the way take care of pet as if he is special!

Dr. Bern is amazing with my dog! Very thorough and kind, and I feel like he really personalizes the care for my pup. All the VAs and front desk staff are always great as well.