Colony Animal Hospital

Just love going to Colony Animal Hospital, been going there since 1999. Took our new puppy, Otis, there last night, appt at 6:30. Denise, Bobbie and Dr. Deborah Carlton were so happy to see us. They are so caring, gentle with Otis. Answered any questions that I had. Otis got his temperature taken along with some shots. Also a phone number to call for a free 30 day insurance policy for Otis. We return in 3 weeks. I would also like to mention, Amber, the receptionist is always so pleasant when answering the many calls for appointments. Any medical questions, she will give the call to the Tech, or info to Dr Carlton and get the proper answer. I highly recommend Colony Animal Hospital. 2-5-2021

I have taken my cats to this vet for a year now and each time I felt like there was little communication. I think the staff are friendly and nice but I felt like they didn’t ask how my pets were doing.. feeling or if I had any questions. I took my cats there for a dental separate times and I did not receive a quote or estimate of how much it would be. They went over forms when we dropped off but my fiancé and I did not let us know how about the amount of extractions they needed and the extent of it. I am a veterinary technician myself and I know that we have dental consults and form an estimate/quote accordingly. If they need any additional extractions during the surgery they’d call the client before proceeding. I’m giving two starts because the staff and doctor are friendly, they just need to ask more questions about our pets.

Friendly staff. Reasonable prices. Love Dr. Carleton! Been going to her for many years.

The lack of professionalism and communication is beyond words. They will never be getting my business again.nI took my cat here about three times and each and every time they were poor with communicating with me. When I first got him, he needed a stool sample tested. I took them the sample and they asked when was it collected. I said this morning. They asked if I had kept it cold. I said no, I didn’t know it had to be (my sister who knows a lot about cats also didn’t know) so I had to take another sample. This wouldn’t be so bad if I didn’t live over an hour away from Winchester.nThe second time he went in for a respiratory infection. The doctor did tests and prescribed medication which did work. And lucky it did because she had me believing my cat had feline herpes! He doesn’t, thank god his medicine worked, but why scare me like that when it quite clearly was a respiratory infection?nLastly, I took him there to get neutered. I call to pay for it around 3:00 when it’s time to get him, and they inform me that they didn’t do his surgery because he had a high temperature and it wouldn’t come down. The problem doesn’t lie with that they didn’t do the surgery, it’s that throughout the day, as his temperature was still high, why didn’t they call to ask me about it? Why did I find out when I went to pick him up, blissfully unaware that he wasn’t neutered?nAlso, staff do not follow any guidelines for stopping the spread of COVID-19 and are maskless inside.nBasically, if you live in the Winchester area, do not take your pets here. You will either be misinformed, or not informed at all with what is going on with your pet.

We have a little dog, Patron. She was my roommates dog and is about 12yo. He was no longer able to keep her when he moved out, so me an my GF have been caring for her. We have had her for almost 2 years now. She has been well cared for, and other then getting old she has been very healthy.nToday we took her to a new vet, as we just wanted a general check up. We had questions about her teeth, her skin, and a growth. I have many dogs in my family, and my mother was a manager at an emergency Vet hospital.nSo with that said, our dog Patron did not have any major issues and had been living a pretty good healthy life for the most part.nSo this vet does the check up, and gives the shots to update her etc... BUT ... decided to make the decision to extract a tooth with out our permission or consent . We here our dog yell loudly, and see the vet with pliers in her hand. No numbing medication or anything. Literally rips this tooth out.nThe vet says the bleeding will stop soon, and told us she just assumed we wanted the tooth pulled. Mind you this is a 5lb 12yo dog. Yes her teeth are old, but this vet did not ask us, nor was it the proper procedure. We were aware of Patrons dental condition, which is part of why we took her to the vet. So that we could decide the best course of action in the coming months.nUntil now Patron has had issues with eating or any discomfort with her teeth or anything else.nSo after about 45 min and the bleeding won’t stop, we return back to the vet. It’s obvious they don’t know what to do. We immediately took our pup and went to the emergency vet.nThe Emergency vet informed us, that the tooth that was pulled has created a hole into our dogs nose because of the tooth and bone structure that was removed. They had to sedate her and stitch up the hole.nSo now we are left in a position to have to fast track dental care for our dog who was just fine hours ago, because of the negligence of Colony Animal Hospital in Winchester VA , Papermill ave .nHaving grown up with many pets and animals in my life, and having family and friends work at or are Vet techs. This is the worst experience I have ever had.nThe negligence and lack of care is beyond words. They will be hearing more from me.