Kempsville Florist & Gifts

I normally order from Flowers at Hilltop but thought I would try a different florist closer to my parents’ since it was for my mother’s birthday, BIG mistake. I placed an online order and then shortly received a call that ONE of the flowers in the arrangement wasn’t available and would be replaced with another similar flower.nThe arrangement sent to my mother was completely different from what I ordered. To be honest, I could have gone to Walmart and made the arrangement myself for a lot less, it’s not about the money it’s how I was treated-Picture below. I called to advise that I was not happy with what was sent to my mother. Not only was I laughed at but to add insult to injury the owner was implying that I was lying and that her daughter called me and to advised they didn’t have the flowers or the greenery that I ordered, to be clear had I known that I would have just cancelled the order completely. But as soon I told her that, she then threaten to either pick up the arrangement or I could just take a discount (while still laughing at me) Are you serious! What I want is the arrangement I ordered.nPOOR customer services! It had nothing to do what how much it cost. I placed an order and they sent me whatever they wanted to send. I will never order from them again or recommend them to anyone. Call Flowers of Hilltop, years of ordering from them and never had an issue.

I loved the flowers they prepared for my Mom's birthday! The owners are very knowledgeable, I just loved everything about their service!

I ordered an arrangement for a grieving friend early this morning. It consisted of white roses, white Lillie’s, a couple succulents, and lots of greenery in a cement like urn. I was called 2 hours later to be told they had NO white flowers, no urn (only glass) and just spring colors. Also, “May be getting in white flowers the next day”. I wasn’t in a huge rush, so that would’ve been okay, but when I asked if it would be less because of being in a glass vase (we all know those are cheap, right?) I was told it would be the same price. It was essentially an at most $30 grocery store bouquet that I would’ve been charged $89 for after delivery. The woman I spoke to wasn’t necessarily rude, but definitely unapologetic. I wanted to support a local florist, but here I am across the country with little other choices. May be an okay place to swing by and purchase a pre-made arrangement.n2 stars based upon selection, kindness, and price.

Great service and extremely helpful. The arrangement looked amazing. The flowers received a gorgeous vote from the wife and a high-five from my man cub.

I always go there for flowers. Always look fresh and last long. Friendly service!