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New Comer Cremations & Funerals

343 New Karner Rd, Colonie, NY 12205, USA

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Detailed Information

Place Types Funeral home
Address 343 New Karner Rd, Colonie, NY 12205, USA
Coordinate 42.7290084,-73.8543001
Website http://www.newcomeralbany.com/
Rating 3.7
Compound Code P4HW+J7 Colonie, NY, USA

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed

Photos

Reviews

Tammy Conte (04/07/2021)

Thank you so much Becky and Jamie for your support during this very difficult time. Without your guidance, compassion and genuine caring nature I am not sure how our family would have gotten through this process. You both went above and beyond to ensure our family got the closure we needed to move forward. Thank you from the family of Daniel Brooks Jr.

Jay Nic (01/23/2021)

Newcomer is different from fifteen years ago. Our first experience was perfect so we choose Newcomer multiple times.nnExperiencing loss we know what to expect and made it easy for the funeral director. The director doesn't belong in the funeral industry. Cold, callous, and not time sensitive were the qualities that shined.nnWorst lack of communication. You have to call reception and leave messages they would ask what questions you had which I knew they could not answer so in the end the director would respond untimely and the response was not related to my call. Only concern billing. The bill was never an problem a situation popped up that required communication I ended up solving the problem even though the problem was between Newcomer and another vendor. We even had to pursue death certificates Newcomer didn't even bother keeping us in the loop.nnThis funeral arrangement was simple due to the pandemic yet most difficult to deal with. Except the initial call notifying about the deceased everything was an hassle no one even cared to pretend.nnThis situation taught me how cold death is, our family will again rely on the funeral industry the next call will be elsewhere.

Phyllis DeVonish (02/02/2021)

I was recently at a funeral here and I was completely disappointed. I don’t not feel this funeral home put their experience into view when dealing with the family I grieved with. There was no sign in book, no card with the deceased picture on it, no flyer of what was going to happen. There was no pastor and I understand not everyone is religious but no words spoke or anything. Not everyone knows what to do or how to have a funeral and I feel it was the funeral homes job to make families understand the basics which were missed here. I will never use them for any of my loved ones.

jalyn walsh (04/05/2021)

We had my grandfather’s service here last week. everything was perfect, right down to the final detail. Michelle was available for whatever we needed and the staff was so attentive.