Murray Hill Veterinary Associates

The receptionists are always very helpful whenever I call for an appointment or with a question. Their curb side drop off has been smooth. This practice was recommended to me by someone I trust very much, and I have not been disappointed!

My cat was kicked out due his big attitude of drs etc. Even though I couldn't bring him in when he was sick they helped me any way gave me numbers to call.they were compassion and caring. Yes when there are over whelmed they can come across not caring but can't we all. When I get another cat I will use there services. They are caring compassion and love animals .

My pet was a patient here for several years. On his last year, he struggled with his health and oral antibiotics always helped after 24hours and he would be back to himself, no longer lethargic and appetite would return. On his last month prior to his passing, his symptoms returned and he was refused by two veterinarians of his oral antibiotics. This of course led to his weight loss and lethargy. We again took him to the clinic the day before his final day and they finally agreed he needed his antibiotics but it was too late. The following day he barely moved and couldn’t eat and it took two calls to finally get his food approved for pickup which took over an hour, with my second call panicked he needed food and may be dying. When he refused his food, I knew the time has come so I called for euthanasia appointment. The receptionist had zero compassion as I spoke to her with the appointment I was hoping to make. She got back to me over an hour to let me know he can be squeezed in between appointment at the end of the day but it was too late. He died a painful death in my arms with loud cries before he took his last breath. When I told her doing the call he just passed a minute prior to her call as I cried and sobbed, the receptionist just started coldly listing all the options with what to do with his body and prices. I whispered I couldn’t talk about that right now and needed to go and she just said call back right away when I get a chance and ask for her with my decision...NO, I WOULD NEVER RECOMMEND this pet hospital.

Dr. Heacock saved my mothers dog. My mom knew something wasn't right brought her in and he immediately put her on antibiotics and did tests and x-rays. Found a bad infection and sent her for surgery immediately. Because of him she is doing absolutely amazing and was back to her normal self in two days. He also followed up with her and called multiple times to check on her.

I would never use this Veterinary practice! Our 20 year old cat took a turn for the worse over a weekend and our regular vet was unavailable and on vacation. We knew he was in pain and sadly the time had come to put him to sleep. We called this practice and they said you're in luck we just had a cancellation. When they found out we were not in their data base they said they had no openings. Disgraceful! I the called Madison Veterinary Hospital and they were wonderful! They were so sympathetic and accommodating.We will now use them in the future.