Hopcroft Funeral Homes

We followed my mother’s wish to have a simple funeral with a viewing of an hour at her church, followed by mass, luncheon in her church hall then to White Chapel cemetery. This way it was easier on her family and guests so there would be very little traveling around. Well, the funeral director wanted a 30 minute viewing, mass, cemetery and then luncheon. Running around, as she did not want. The priest and we said no.we would honor my mother’s wishes. We were told the morning of the funeral my mom’s body would be at the church by 9:30 am. Father had the church open at 7:30 am. Our family arrived at 9:30 with many out of town relatives already waiting for us to arrive. My mom wasn’t there. I finally called Hopcroft offices and I was told they left a little bit ago. Then I got a call back saying they got lost on the way to the church! Mind you, the church is 6 miles. Six miles away and they got lost. They finally arrived at 9:55 am and hastily, frantically wheeled, opened and cranked up the body before us the family and anyone not embarrassed to watch it unfold. Embarrassing. . It was an embarrassment to our family and a disrespectful treatment of my mother who was never late for anything in her life. Yet in her death she was.nnAdditionally, we diligently paid for the entire funeral with a check three days after arrangements were made, four days before the funeral and the checked cleared the bank two days before the funeral. Hopcroft had the audacity and ineptness to ask me for a check when we were discussing picking up the death certificates and thank you notes the following business day, as Dave was going on vacation for a week. The funeral was already paid for Hopcroft. What kind of expertise and professionalism are you providing to families? I had reservations of going with your establishment, yet conceded to my siblings. I heard recommendations from friends not to use them for these unnecessary and unwelcome mistakes. However, my siblings wanted it to be in Madison Heights where my mom resided for 56 years and where my father’s arrangements were made from. I should have listened to stories of my friends who still live in the area,nnI understand they have a large control of the market share in Madison Heights. This may be why the complacency is allowed. Customer service of this type isn’t looked over at a restaurant or retail store, why is it accepted at one of the most sacred rituals of life?

I was very impressed with Hopcroft from the initial phone call (to get prices ) to how caring and compassionate the staff were to us all.

I couldn't be more pleased with the work done by Dave Hopcroft and his associates for my Dad's funeral. He was extremely professional, conscientious and competent. Dave was an immense help walking us through the difficult process of saying goodbye to Dad with dignity, compassion and care. On top of all that, his services were very reasonably priced.nnI highly recommend Hopcroft Funeral Home.

Very professional, very good people to deal with. Dave was like family in this difficult time.

I've attended many funerals here and at the Hazel Park location. All funerals done with respect and kindness. Lovely displays of the deceased. Prices are competitive.