Viviano Flower Shop

Update: I received well written letter from Paul F. viviano apologizing for the guard petals being left on the flowers (it was more than guard petals but still had specific information so it wasn't a form letter). I do appreciate the letter. There was also a $5 coupon that expires 4/15. I don't have any event coming up that quickly I would like to buy $35 with of flowers (minimum purchase to use coupon) but the thought was there. Thank you.nnI ordered the Bella Rosa Ultimate Rose Color 18 roses bouquet and a mylar balloon.nnI asked in the shorter than twitter special instructions section if I could get 17 roses and the balloon in one of the flowers place as it was our 17th anniversary, the balloon and rose were roughly the same price. That didn't happen and I have no complaints about that. They have a menu and the prices are what they are.nnThe roses however when they were delivered had bruises on them, wilt and weird light brown veins. I know this because when my wife got them she was showing me all the little blemishes on about half the roses. Not what I wanted from a $150 gift.nnI called the customer support line the next day (It was my anniversary, I had better things to do!) and first talked to a representative that was pretty agitated that her offer of a $20 gift card or a replacement wasn't what I was looking for. She also said she had a picture of the flowers before they were boxed up to be delivered and that they looked good. I said then something happened during delivery, she said nothing happened during the 5-6 hours between boxing and delivery. I asked them so you are saying I did something to them? She said no, but what is she really saying then because the flowers I got and the flowers she sent don't match up, I read between the lines, from her remarks the fault had to lay with me if no one else . I ended up talking to Susan I think her name was. She was very pleasant, listened to me, and allowed me to send pics in email which she looked at and called me back. She was good at her job, but I explained that I paid for a moment, and the moment was ruined with bad flowers, a replacement wouldn't change the moment. She explained it was guard petals they should have removed but didn't. I told her also that there were other problems with the flowers though too, not just the guard petals. Told me a bunch of times that my wife deserves the beautiful flowers I ordered. She was right. When the call ended she was good enough at her job that I think agreed to a replacement but emailed right away and said I'd rather get a refund. Like I said I paid for a moment.nnI did get the refund 4 days later, but there was no further communication to let me know that is what happened after we hung up the day I called.nnThe flowers were okay, but they weren't worth, to me, $150. I could have got Meijers flowers that would have been marginally worse than what I got for less. They did make it right though. I just had to ask twice. I thank Susan for doing so. I'd buy from them again, I truly would. But I would go get them myself and pick them out. Maybe the 5-6 hour delivery in a box and in a car wasn't good for them. Then I have no one else to blame but myself if there are problems. I picked them out and paid for themnnThanks for Trying Viviano. Maybe next time I'll have better luck, and thank you Susan for working with me. I would have appreciated some kind of email letting me know what the resolution was. But in the end I got the resolution I requested.

Flowers offer unique flower arrangements, excellent product quality, outstanding and reliable service.Special Thank You goes to the attentive staff who does all the magic and help their customers to create unforgettable moments in their lives.

Ladies very helpful and accommodating pleasantly surprised by the prices

My husband bought me a bouquet of flowers for my 60th birthday. They wilted the next day. After calling vivianos they redelivered another bouquet. These wilted as well. They made it right with a gift card.

Viviano's (Chesterfields MI) Very expensive. For 24 roses, 6 lilies in a vase and delivered $173.19. Definitely my very last time shopping here. Called a flower store down the street (Chesterfield Florist) $122. I am by no means cheap when it comes to my wife but can you say damn. Good bye Viviano's hello Chesterfield Florist. They will get my future business.