Chapel Hill Floral

Wanted to use Chapel Hill Floral for my wedding, however could not get Rachel to email me back consistently and in a timely manner. Followed up several times by phone and email. Once FINALLY getting a quote, I again was on my own and could not get any additional information. Chose to take my business to their competition, Bangor Floral, and had all the answersI needed in less than a couple hours. I gave two stars because their work IS beautiful, however severely lacking on the customer service.

Wonderful people. Very helpful and efficient. Thank you.

I absolutely love this place! The owner is incredibly kind and easy to talk to. The shop is adorable and has a lot of options to pick from! I highly recommend this place. You can’t beat great customer service. :-)

They did an Amazing job on my Head piece for our Wedding Vow Renewal, it came out absolutely beautiful ud83dudc96 And looks the exact same this morning. I Highly recommend Them for any other floral needs also. Thank you so much for adding that extra special touch for me on our special Day 8-29-2020

Horrible and rude customer service. I browsed the website and chose a get well arrangement. They had 3 different sizes and prices listed. I chose the smallest size and price. I added in the address that my purchase would be sent to. All was approved. I paid $34.99 for the arrangement. I paid an $8 wire fee and a $12 delivery fee. I was ok with all of that. So my total came to $58.01. A little high for some basic flowers. No roses or anything crazy but I was ok with it. I received a call an hour later from a rude woman. Immediately telling me very harshly that that their was no way they would be going to my delivery address because it was too far away. The same delivery address that was approved. She also told me that they didn't have the vase I chose which specifically says, get well....the reason I chose that arrangement. She said multiple times that their is no way her florist would travel that far and no other florist would travel that far. Ok, well again, the address was approved before my purchase. None of the issues that arose were my fault. My order should of been fulfilled. Even if you decided after it was all approved that it was too far away or the price was too cheap online, you should of held up your end of the deal because that is what was advertised and that is what a decent business does. That is what you do as a business. You own your mistakes. I own a business in Bangor and would of loved to have a go to florist but I now know THAT Chapel Hill is NOT going to be that florist.