R.M. Ferguson Funeral Service

If I could rate Ferguson Funeral Service 10 stars I would. The service that was provided to me during the recent passing of my husband was exemplary. Mr. Ferguson is kind, compassionate and professional. He and his Staff did an excellent job and I would recommend them to everyone.

My family utilized RM Ferguson's Funeral Services very recently and they made the experience of putting our loved one away, absolutely amazing. From transparency to empathy and compassion combined astounding professionalism, RM demonstrated superb service. I highly recommend them to assist with all your needs as your loved ones transition from this life.

Even though there were a few hiccups, they went ABOVE and BEYOND to make things right. Even making a 2.5 hour one way trip to deliver the ashes and urn. I hope to never use them again (for obvious reasons), but if the need arises I would not hesitate to use them. They were beyond gracious and kind to our family.

I give this a 2 star because of the lack of communication is terrible I understand that I takes time to do funerals I get that l! But the communication for the director isn’t my ideal of how I director should be! First I did even get a call that they had came and got the body and had it at the funeral! I feel that should be automatic especially when someone is grieving, I have to call to see if the body is there?? Why?? That’s should have been the first thing they did after they identified her or whatever they do! Then after that, the director doesn’t really explain the process( mind you I’m taking care of this funeral for someone else) so I’m asking people and googling to get about how long it takes, again why should I have to ask! His response is a if there isn’t no special request then pretty much he a get done when it’s time! Then he gets the occupation wrong and the gender wrong of the persons who has deceased daughter! Had to email him back and tell him that well I called, then when I called I said sent you the email back he gone say I haven’t even checked it! Like what are you doing??? I don’t want to come off wrong but this what happened! Like I said I get it takes time but at least inform me on where everything stand so I can have at least so clarity so I can calm my spirit! That’s all I ask! Then he said he was bring the obituaries to me never showed up neither did they call! That’s all I have to say! I had my experience with them now I’m done! Will not go back nor refer anyone! God bless!!

There are no words to adequately convey my appreciation for the services I received from RM Ferguson and staff. The kindness, respect, patience, understanding and helpfulness was genuine and I will never forget the warmth of Rumeal's supportive attitude. I knew within a few minutes of talking with him that he does his job with his heart in it. I could not have found RM Ferguson without God's guidance. Rumeal was made for this profession and God truly makes no mistakes. Rumeal, thank you for everything. Jordan is an asset to this office. She was so courteous and helpful with a beautiful disposition. May God continue to bless you.