Map
Detailed Information
- Place Types Veterinary care
- Address 111-R, Fairfax Ave, Louisville, KY 40207, USA
- Coordinate 38.2524738,-85.6503256
- Website http://www.stmatthewsanimalclinic.com/
- Rating 4.4
- Compound Code 782X+XV Louisville, KY, USA
Openning hours
- Monday 7:30 AM – 6:00 PM
- Tuesday 7:30 AM – 6:00 PM
- Wednesday 7:30 AM – 6:00 PM
- Thursday 7:30 AM – 6:00 PM
- Friday 7:30 AM – 6:00 PM
- Saturday 8:30 AM – 4:00 PM
- Sunday 8:30 AM – 4:00 PM
Photos
Reviews
I have been coming to this vet with my dog and two cats for several years and have had a great experience most of the time. They are usually very prompt and helpful and great with my animals. However, I do feel like I get charged for unnecessary items at times and they seem overpriced as well.nnThe other day I did have an experience that would lead to NEVER RECOMMEND them to anyone. I had my two cats boarded while we were attempting to sell our house. They said the cats needed to be treated with flea and tick medication while they were there, which is fine. However, when we arrived to pick them up, it took a very long time for them to be brought out. When we got home, I discovered the reason behind this. They had just put the flea medicine on them when we arrived and were waiting for it to dry so that we would not notice. They also called me back to let me know that I would have to pay more (pretty sure they use the most expensive flea and tick on the market and mark it up) because they did not add the flea medicine to my bill. This was because it was not done until after I was billed the first time. I FEEL LIKE I WAS SCAMMED. I would also be worried that other cats are not treated with flea and tick medicine while they are there leading to problems for other people's cats.
The vet made my decision to put down my elderly cat very painful. She was argumentative, insisting on a very expensive and impossible course of treatment. The administrative staff there frequently make mistakes, if you take pets there beware. Once, a staff member tried to give me a bill for a dog with the same name as my cat, she was very insistent that the bill was mine. Another tried to overcharge me for dental cleaning, $800 vs the normal $200, I will take my remain cat elsewhere in the future.
From the beginning of our experience booking an appointment to the taking home of our animal and numerous follow up calls/visit with St. Matthews Animal Clinic we have been nothing but pleased with their courteous staff, concern regarding the health and well being of our dog and their excellent response time regarding any questions we have had. We were informed every step of the way regarding his treatment and able to make treatment plan decisions prior to any additional services needing to be provided. We received a daily update while our dog was in their care and follow up calls from Dr. McCoy herself. They honored my wife's military service by offering a discount and worked with us on setting up payments to ease our sudden and unexpected financial burden. They not only saved our pet's life but made us feel like he mattered, too.
They were quick and knew about everything an animal needed for licensing and shots. The place was very clean! Great Job!!!
This clinic has taken care of my cats for the last 4 years. They make themselves available for emergencies, are incredibly pleasant at the front desk which is important when you're dealing with a pet health issue, and the Doctors are top notch skilled and explain the issues in plain language so you can be informed the make the right decision for your animal. These are good folks.
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