Animal House Veterinary Services PLLC

Everyone was extremely friendly and helpful. This was my first time using this veterinarian. I bombarded them with questions and they took the time to answer each one and continued to be friendly and respectful. I would definitely recommend them to anyone seeking veterinarian services.

Marissa is very friendly, very personable, and obviously cares about animals as much as anyone!! When I call with questions, she gets the answer and calls me back as soon as she can (which is typically within an hour; I have never had to wait long). Dr. Rakestraw is very friendly, very knowledgeable, and really knows his stuff when it comes to our baby, Dickens. We are very happy that we came across Animal House and they have been super adaptive at working Dickens in to their busy schedule (he's a sick baby). If I could, I would give them 10 stars!! ud83dude0aud83dude01ud83eudd18ud83dudc4dud83dudc31ud83dudc08

went in for a checkup to make sure our new dog was healthy, and to get informed about flea medication options.nnurse took dogs temperature and left. vet came in, quickly ran a flea comb through one very small part of her back, and immediately proceeded to gave us a sales pitch for the medication he stocks.nbarely even looked at our dog (she was in the girlfriend lap the entire time), said she looks fine, and went on his way.nwe were the only people in the place, and we felt very rushed, and feel like we paid for what we already knew from Google searches.

Customer service is non-existent from the receptionist/vet tech. She is excessively rude and and makes zero effort to show any appreciation for customers/clients. If you can look past the receptionist/vet tech, the actual vet is great. That said, not sure how much longer this can be overlooked before we will have to find another vet.....we know several people with this same opinion.

I went in to have our dog neutered. Upon arrival, I informed the staff that his vaccination records had an issue being faxed and wanted to know what to do as he had just had vaccines 3 months prior. I was informed that the policy was to have records upon checkin or else they would have to be administered again. I said I was uncomfortable with redoing the vaccinations after such a short time and asked if I could call the other office and see about having them sent over. The front desk staff said that would be fine. I called over and had the other office on phone and was told that the office's fax machine wasn't working. Now, I'm not sure how calling over to have them faxed would've done much good seeing as the fax was broke...but oh well! The other vets office said they needed to come by this office later anyway, and could bring them by hand. Animal House staff said no, they needed it upon checkin. I asked if they could verify with the other vet over the phone and then get hard copy later? No. I asked if I could drop off my dog and come back in 10 minutes with records? No. I asked if I could take my dog with me and come back in 10 minutes with dog and records? No. Too late for that. I understand I didn't have the records in time, and they have a policy in place. That being said, I have NEVER seen a professional office so unwilling to work through an issue. The ONLY acceptable course of action was to redose my dog with vaccines he had just received 3 months ago. No thanks.nnI'll drive to Evansville or Owensboro before dealing with this office again. Unacceptable.