Rakestraw N Alan DVM

Very loving and easy with pets. A very caring vet!

I went in to have our dog neutered. Upon arrival, I informed the staff that his vaccination records had an issue being faxed and wanted to know what to do as he had just had vaccines 3 months prior. I was informed that the policy was to have records upon checkin or else they would have to be administered again. I said I was uncomfortable with redoing the vaccinations after such a short time and asked if I could call the other office and see about having them sent over. The front desk staff said that would be fine. I called over and had the other office on phone and was told that the office's fax machine wasn't working. Now, I'm not sure how calling over to have them faxed would've done much good seeing as the fax was broke...but oh well! The other vets office said they needed to come by this office later anyway, and could bring them by hand. Animal House staff said no, they needed it upon checkin. I asked if they could verify with the other vet over the phone and then get hard copy later? No. I asked if I could drop off my dog and come back in 10 minutes with records? No. I asked if I could take my dog with me and come back in 10 minutes with dog and records? No. Too late for that. I understand I didn't have the records in time, and they have a policy in place. That being said, I have NEVER seen a professional office so unwilling to work through an issue. The ONLY acceptable course of action was to redose my dog with vaccines he had just received 3 months ago. No thanks.nnI'll drive to Evansville or Owensboro before dealing with this office again. Unacceptable.