Edible Arrangements

I made a purchase as a Christmas gift. When the order was delivered it was not correct. It was supposed to be a fruit bouquet with brownies. The bouquet ended up being a small, and I ordered a medium. When I spoke with the manager she assured me that the delivery driver said that he delivered the brownies when in fact he did not. She also told me the order would differ from what I actually ordered online because it was a sales gimmick. The driver also told her that he spoke with one person that answered the door, when in fact it was another. I called back to discuss this again with the manager however she did not get on the phone. Instead I spoke with a female employee that was more helpful than the manager. She gave me a refund for the brownies and I was just charged for the small bouquet. At least that was something even though my Christmas surprise was a disappointment. I thank her for her help. I have purchased from Edible Arrangements several times in the past and have never been lied to, or disappointed like I had been this time.

I had the most awesome experience with this company in Casselberry Florida. The staff team are professional, honest and they truly care about their clients. They went above and beyond. The fruit is super fresh and the cheesecake are delectable. I highly recommend them I hope to be using them again soon.

I live in NC and have ordered from this location twice to deliver items to my brother in Casselberry. My brother and his wife have both raved about the fantastic quality of the gifts they have received and how great everything tasted. He also commented on how enthusiastic the delivery person was in presenting him with the gifts.

Fruits was soggy it was given as a Valentines gift under my boyfriend name donterius moore.

Okay so on Valentine's Day and I get it it's probably there busiest day of the year they're understaffed the line was crazy long the staff and they were very backed up the main issue I have is I stood in line for almost an hour to get inside the building once I was inside the building I overheard the lady saying they weren't taking any more orders as she was talking to another customer that has been waiting for 6 hours after placing her order online and already been to their location three times earlier in the day they never actually said anything to anybody standing in line they were going to let us all wait and tell us one at a time once I overheard her explain to the lady that she still had to wait at least an additional hour bringing her total weight time to 7 hours she ordered it at 9:45am at this point it's a little after 4 p.m. I had to call her out from the back of the line and make a point that if you're not taking orders you need to tell everyone or put out a sign or something because you're wasting customer valuable time then she looked up and said I'm sorry we're not and you should have seen how quick the line broke that was my first time there and don't know if I'll ever go back I can understand being flooded but just unprofessional you're that backed up that you can't be bothered to tell the customers off rip that you're not taking orders