VCA Wiles Road Animal Hospital

My day gecko had clogged pores on his back legs and I was afraid to clean them out myself due to his super delicate skin. Dr. Engles managed to catch and restrain him without tearing his skin. I had no idea that was even possible.nMartini's feeling much better now and I'm very appreciative to the staff for doing such a great job!

Update: After the below review, the officer manager at the VCA Wiles reached out and was very apologetic and wanted to do what she could to make this right and win back our trust. After a lot of convincing, I was able to convince my husband to give them one more chance.nnWe brought Charlie back to be evaluated by the medical director, Dr. E, and she was so accommodating to fit us in between surgeries to see Charlie that day and was so kind when we were in there. She listened to my concerns, evaluated him and came back with a plan that actually worked and Charlie is feeling much better now!nnReview as of 3/1/21: Extremely disappointed with the care at VCA Wiles. We switched over to the VCA on Wiles from the one off of Oakland Park (which we loved) because we moved from Fort Lauderdale to Coral Springs. We brought our dog in for excessive itching and Dr. Taylor recommended that he get a Cytopoint shot to help with his allergies so we did (he had no side effects after this dose) and we were told to come back in 4-6 weeks for another round to help keep his itching under control, sure no problem at all.nnReview from 3/1: This past Friday we went in for his follow up shot to which they told us he had gained .8lbs and we needed to up his dosage because he went from 79.5lbs to 80.4lbs and the next dose up was for 80.1-90lbs, so we are talking about .3lbs here for the jump from one dose to another, and they were adamant we get the next dose up or it would not work (the next dose up was $35 more). That being said, on Saturday morning (about 24 hours after his shot) he had pretty bad diarrhea and that night he started puking combined with diarrhea. I called the VCA on Sunday morning because I was extremely worried that he may have had too much of this medicine and this was the side effects to which they wouldn’t even entertain the thought of that -- but Dr. Taylor was sure to let me know that if I wanted to go down on the dosage I should help Charlie lose a little weight. They filled a script for 2 days of anti-nausea meds, some probiotics, 2 cans of dog food (another $100 later) and told me to call back in 24-48 hours if he wasn’t better. By 2 o’clock that same afternoon he started having quite a bit of blood in his diarrhea which of course made me nervous so I called back to see how we should move forward and I was told that they could only see Charlie the next morning and to monitor him over night, even though the office was open for another hour. What sucks about this whole situation is the lack of care they seemed to have. They told me that Dr. Taylor was too busy to see us and that if we got really concerned, we could take him to the emergency vet but that could be pricey, I know they were busy but I have always had dogs and our vets growing up treated our dogs like they were family and in an emergent situation like this they would’ve told us to come in, no questions asked, not pawn us off on another vet because they only had an hour left before they could go home.nnNow my husband and I (both not vets and not medical people, at all) were sitting at home monitoring Charlie and just hoping he would be ok until his appointment the next morning morning. The VCA on Wiles made us feel so unimportant and that all we were was money in their pockets, they had no problem charging us more money for his shot and the $100 for all of the different meds to try to help him feel better but when we needed them (during office hours) they couldn’t figure out a way to see him. The icing on the cake was when I called them on Monday morning to cancel our appointment because we are going to go to another vet, they cancelled it without issue and didn’t even question how Charlie was doing. Maybe I expected too much out of them? But again, our vet has always been an extension of our family and it would’ve been nice to feel like they cared, even just a little. We will not be bringing Charlie or our other 2 dogs back to the VCA on Wiles and we will be sure to tell all of our friends and family about the lack of care we felt we received from them.

The worst one ever. This place even worst to spend anybody time to talk about that place. My advice, if you havd a pet with real emergencies stay far from that facility as them staff not trained for real emergencies. By the time they come to check your pet it will be too late! Its a joke not a hospital, where is working clowns not trakned personal. Better take hour pet yo Coral Spring 24 hours pet hospital may bd its more moneh but at least your pet will have a chance to be a life , or LeadER Cooper city, its far but it worst it. I preffer to spend my money in facility where they care about my dog, then pay with my money some morons paychecks which not even belong to work on that field.

The first and second visit it’s was perfect. The last one it’s went down the drain. I never saw uncaring staff then in this hospital when you bring your dog with emergencies.nThey just sit there . Nobody in a hurry. The staff don’t even inform the doctor as far I understood as when I left the hospital the doctor still outside talking with another client of them. Was the smartest decision I ever made if I stay and wait untill the staff are wake up my dog will passed away. And instead of arguing with me after I started to complaint that my dog is getting worst and the way he breath , they more care to argue and to proof that some of the nastiest technician can put the rules and decided that argue with me it’s more important for him then call the doctor.nThanks god took my dog on time to another hospital where he been admitted right a second been carrying to the hospital on carrier as from them hospital till I got to another one my dog was not able to walk any more as he doesn’t have enough oxygen. He been placed right away on oxygen and will stay over night . The worst experience I ever had . May be they are good for check ups but they are the worst ones for emergencies.nIm glad I never brought there any of mine dogs beside the sick one. Specially who ever this idiot technician to taking care of any of my dogs. They should be a shame of themself to calling them facility as a hospital. Because they don’t ready for emergencies . It’s a joke hospital to take any pet with the serious condition to them. I have 16 years Doberman , 15 years old Great Dane and 2 pit bulls . The best emergencies my dog ever went it’s was Hollywood Hospital. LeadER hospital in Davie and Coral Springs. That VCA is a joke not for serious emergencies what so ever.

Have always liked these Animal hospital. They have always been very professional and friendly. Will continue going and seeing Dr. Engle. She is very knowledgeable and loves my dogs and they seem to like her as well ud83dude0a.