Mack Family Funeral Homes

As of June 25, 2016 the engraving has been completed by the engraver.nnThis is in response to the review written by Christopher Roberts:nnPlease note that monument engraving is done by outside vendors not associated in any way with the funeral home. They are independent, and we have no control over their work schedules.nnAs per the contract, we have been working with the monument company to have the engraving done. This death occurred in the late fall, and monument companies only engrave on location at the cemeteries from late spring to early fall in New England. After several weeks of emails back and forth with the family, the final draft for the foot stone was received and sent to the vender. The work for the foot stone was completed in the spring. There was additional engraving that was not mentioned by the family and not clearly notated on the contract that was originally omitted. When this was brought to our attention, the monument company was contacted immediately and the additional engraving was ordered. When speaking with the family regarding this second engraving request, we stated that when we heard back from the engraver, we would contact them. When this complaint was filed, we had not heard back from the engraver, (it had been about 3 weeks). After receiving a call from another family member regarding this matter, we immediately called the engraver. He stated that he was just finishing up with the winter requests and that he would get to the spring requests shortly. We asked if he could expedite this and he stated that he would do the best he could and he would contact me when it was finished. Please note that he is the one monument company in Gardner, taking care of several cemeteries and has 1 employee. He also stated that if the family had any other questions or concerns, they could talk to him directly. This information was forwarded to the family.

Did good job