Marker & Heller Funeral Home

I am picky. Gary Heller worked with me so kindly and patiently. He is what a funeral director should be.

This was one of the more outstanding consumer service experiences I’ve ever had. The thoughtfulness ,sensitivity and thoroughness of the professionals at marker and Heller made an extremely sad , sudden and difficult experience bearable, and might I even say somewhat enjoyable. They helped with every aspect of the process from the obituary, to all the elements of an appropriate and dignified ceremony and an extremely reasonable bill for all of the above. I hope I will always have a resource of this quality at my disposal should I be in the same circumstances again.

Great caring person, did not have to do a thing

I have had several dealings with Marker & Heller over the years, both of my grandparents, my mother-in-law, my father and just recently my mother. I have always been pleased with the care and understanding that Mike has given my family. He is our contact person for all the arrangements, services, etc. However, the woman who answered the phone (Julie, I think) and apparently she is the owner, is not caring and understanding and I would not want anyone to experience her unprofessional and cold personality especially at such a difficult time. My mom had GM Life Insurance through MetLife, which several people in this area have, and she had the nerve to question my sister about this insurance. Went as far as suggesting we take out a personal loan to pay for the funeral and let the insurance company pay us back. After already picking up my mom from Hospice and starting the embalming procedures, when my sister called to set up the appointment to make the final arrangements, Julie stated that she would have to call and verify the insurance before we could go any further. I am thinking that is a conversation you have BEFORE you start embalming a persons loved one and when I called her to question her comments to my sister, (after calling several other funeral homes in the area who said they would be more than happy to help us, and that they work with GM insurance all the time), she back peddled and quickly changed her tune. Not sure what her motives were to make an already difficult time, more difficult, but I was extremely unhappy. We went ahead and had the arrangements at Marker & Heller, mainly because she had already begun the preparations to my mom, but I will NEVER use them again. I feel bad for Mike, he's a nice guy... but if she is the owner... I want nothing to do with them.

Gary is a warm shoulder to lean on during a very difficult time. This is a difficult time for everyone, and he went out of his way to make our family feel comfortable with tough decisions. I hope we never have to go through this again, but I know we will. And M&H, will be there for us, once more.