Banfield Pet Hospital

We started bringing our pets here about a year ago. I've never had a problem with service or the personnel. Everyone is friendly. They stay very busy but somehow do a pretty darn good job of keeping up with their customers. Our new kitten had no complaints. His first check up he was in and out in an hour.

I have been bringing my dog's here for years and the always take good care of them. Just brought our new puppy in for his first exam and the took very good care of him, up-to-date shot's, full exam and recommendations for his next exam.

My baby Waggs 10 year old terrier mix they are great to him he loves them and I love them everybody to go to Mansfield hospital in vandalia

We have been taking our fur-babies to Banfield for over 5 years now. The service is amazing! Their wellness plans are a God send, and make great quality medical care easy and affordable. If it wasn't for them we wouldn't have been able to rescue our 3 pets Gracie, Stanlee, and Olive. We get an amazing discount also at the Care Center which we have had to utilize on several occasions and are so so thankful for the top notch affordable medical care our pets have received. It is so comforting to know that we don't have to worry about our pets medical care. We know, and trust that Banfield will take great care of them, as always.

Honestly the vet care is OK I have really no complaints in regards to my pets been taking care of the biggest issue at this location is the customer service. I’m not sure why it’s so hard for this location to be friendly and make the pet owners feel welcomed. They either need to train people to be more compassionate more empathetic I’ve just been nicer and I’ve had nothing but issues at this location with their front staff the people who call for appointment reminders whoever answers the phone like three times out of five it’s just poor customer service which sucks because the vet it’s pretty good and the technicians are ok as well. I’ve already spoken to management who has stated that this will changed but it hasn’t . I have been going to Banfield for 6 years and the customer service has gotten worse and worse. To the point that honestly we dread making an appointment there I’d rather go to the far hills location which is out of our way. Hopefully the customer service goes up in this place because I would hate to leave Banfield.