The Ohio State University Veterinary Medical Center

I was more than satisfied with their professionalism and communication when I (unfortunately) had to make use of their emergency room for my cat. It wasn't cheap - not that it was overpriced, just a service that would be expensive anywhere - but I was pleased with what they provided. As expected, they could perform any test, but I was also happy with the communication - updates multiple times a day, and then when I picked my cat up, I was sent home with multiple pages summarizing the tests, his issues, and the course of treatment. For such a large institution, they do a great job of taking care of their patients and the patients' owners.

Well first of all let me say that the result was not what I was hoping but to no fault of the center. I will spare the details but the center was quick to act and give us the options/prognosis. They were straightforward and professional but they also displayed their sympathy and made a very unfortunate experience bearable. The only complaint I will give is for animals being euthanized, I feel that the best billing option would be to send a bill in the mail. It was a little off putting to have someone and have to take payment before we put our beautiful girl to rest. However, that is how business runs.

Beyond compassionate and very impressive. Had a doctor call about my pup twice daily with detailed updates. They took amazing care of my dog. Wouldn't go anywhere else for the health of your loved one.

This is such a wonderful place, they took great care of my cat. The staff members were all very kind, caring, and compassionate. They were sensitive to what I was going through. They were also great about providing updates, and they were always willing to help when I called with questions. Many thanks!

We have had nothing but good experiences here. A couple of years ago, one of our dogs had a heart condition that eventually required him to be put to sleep to end his suffering. They were honest about his condition and gave us all the information we needed to make the decision. They were very compassionate and caring.nnFast forward to today, our other guy fell ill and unfortunately and medications didn't help his condition. We called ahead and explained everything and that he needed to be put to sleep. Upon our arrival they took us straight back to our own room. They listened to us and in turn explained everything we needed to know. Dawn was excellent from the time she answered my phone call and through the whole process. They did not draw it out. Thank you Dawn and to the Vet in training (I'm sorry I don't remember his name). They made a big difference.