Map
Detailed Information
- Place Types Veterinary care
- Address 14953 Fort Campbell Blvd, Oak Grove, KY 42262, USA
- Coordinate 36.664067,-87.4433907
- Website http://oakgroveanimalhospital.net/
- Rating 4.4
- Compound Code MH74+JJ Oak Grove, KY, USA
Openning hours
- Monday 7:30 AM – 5:30 PM
- Tuesday 7:30 AM – 5:30 PM
- Wednesday 7:30 AM – 5:30 PM
- Thursday 7:30 AM – 5:30 PM
- Friday 7:30 AM – 5:30 PM
- Saturday 7:30 AM – 12:00 PM
- Sunday Closed
Photos
Reviews
Very professional staff. Very informative on what’s going on with your pet. The vet took time to ask if it was ok to run a few extra test on my kitten. Before doings the test. I will definitely make them our family vet.
I've taken my dog's to Oak Grove Animal Hospital for years. Dr. Turner and Dr. Bell have always provided excellent service to my pets. Today I had an appointment, arrived about 10 minutes early and called to check in. There was no mention of them running behind. 30 minutes after my scheduled appt. time, I call the receptionist again to inquire how long it might be before they see my dog. She informed me that there was an emergency and that they were running behind and that there was one client ahead of us. Understandable...as we patiently wait I proceed to watch said client give three different dogs to a vet tech for three different trips into and out if the office. Another car pulls up and someone delivers pet meds or supplies to them. After an hour and ten minutes of waiting after my set appointment time, I decided to leave. I get a call asking if I'm in the parking lot, when I informed her that I waited over an hour didn't want to wait any longer, she did not apologize. Unfortunate and annoying!
Typically, I have had nothing but excellent experiences there. The Veterinarians themselves are always excellent and professional. However, my most recent experience was quite different when I had to deal with a Veterinary technician. The technician I dealt with, Kristi, was beyond rude and unprofessional. They let me know when I checked in for my appointment they were short staffed and would be running a half hour behind. I completely understand this, and it was out of their control. I then proceeded to wait an hour and a half to finally have my dog seen. At this point, in the most professional way possible, I told the Vet Tech, Kristi, that it would have been nice if they could have called ahead to let me know so I didn’t sit there and wait for an hour and a half. Instead of telling me she was sorry and understood my concerns, she replies in a very rude manner “well, I just got out of surgery putting a dog back together” and then she walked away. This is beyond unprofessional behavior and unacceptable. Kristi’s behavior needs to be addressed so she does not behave like this toward other customers. Kristi truly needs to work on her hospitality skills in the business that she is in. Will not return to this vet.
First I want to say when I called to make an appointment the receptionist was really nice. They were able to get my little fur baby in the next morning.nAlso the day of the appointment I received am email reminding me of the appointment. When I got to Oak Grove animal hospital I had to call and check into the appointment. Which was fast and easy.nOf course I had paper work to fill out but before I was done with the paper work they had my little fur baby done and ready to go.nThey are really nice and fast.nI would recommend them to any friend
Let me tell you about this place. It is the best place to take you pet to. I love Dr Bell and all of the staff. They are there for your pets and you as well. I love coming. My dog has been a patient here for seven years! They have never steered me wrong and cheer you up when your pet is sick. Keep it up Oak Grove Animal Hospital
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