Animal Hospital of Pittsford

We’ve had great experiences in the past here but since covid it’s been awful. With this curbside service we’ve had such terrible experiences. From long wait times to reach someone on phone to a recent incident where they tried to tell us our dog was aggressive and couldn’t see her that day. Our dog is anything but aggressive and I know even if she was upset, it’s because her owners weren’t with her . I’m a fully vaccinated RN who asked if I could come in to assess the situation and got denied. Trust me as an nurse I totally understand the need to want to stay protected but I would not have asked to come in if I felt it wasn’t safe for me to do so. What hurts the most is I couldn’t see what actually happened and I just have to go by their story. I wanted to at least be able to see if my dog really was acting the way they claimed. I know a lot of dog owners say “oh my dog is never like this” but I’m telling you my dog is the biggest love bug you will meet and she used to go bursting into the doors of the vet, excited to be there, because she felt safe because I WAS THERE. I really wish they would ease up a bit on these restrictions. Maybe not take on so many appointments, screenings at the door ( temp checks) etc? something??? After reading some of the other comments I’ve realized many pet owners are feeling the frustrations of this.

We are new to the area and when my dog hurt her leg in January running in an icy field, we were able to be squeezed in for an appointment the next day despite being a new patient. Alexa, who came to get Piper from the car was very sweet and helpful and Dr. Boelio, who examined Piper, was able to diagnose her injury quickly and explained it to us clearly and compassionately. We were referred to a specialist for surgery and are thankful that she will be on the road to recovery soon. Everyone who I've dealt with there has been kind and patient and I'm so appreciative of the excellent care we received for our dog!

The Animal Hospital/Urgert care Services were Amazing. I say this with so much going on in the world they TREATED me and my pet Peach with respect, and dignity. I would recommend them to anyone with pets just an amazing caring group of people. It takes special Hands to care for animals and you guys/gals are blessed to have them ud83eudd70ud83eudd70ud83eudd70ud83eudd70

I welcomed a toy poodle home on Nov 28, 2020 (my son surprised me for my birthday). Being a surprise I was not prepared to welcome a puppy—I did not have a veterinarian to evaluate my new baby. I called a vet office who gave me an appt in four weeks. Well after 4 days my puppy became sick, had diarrhea, and I believe she was becoming dehydrated, she was only 1.77lbs so I k ow it would take much for her to become fluid imbalanced. I made the decision to call another vet to see if I could get her seen ASAP and PAH was recommended by a coworker. I called and was given an appt for three/four days I believe. That same day around noon, my pup stopped eating, drinking, and became lethargic suddenly. I called PAH again and was told to bring her in as soon as I could and they would see her when I dropped her off (I got there in like 7 minutes). The vet tech came out to get her in a timely manner and she was so kind to my puppy, the vet called me and took her time listening to my concerns. I left her there and picked her up a few hours later and my pup was almost back to her happy self. They follow up with results to every test they ran. When I call or message them they are always prompt to return my call which I appreciate wholeheartedly knowing how busy they can be. Are there wait times? Yes, of course, but I this day and age I think we can pretty much expect to have some acceptance that we may have to wait a little extra for services. I’ve since taken her to this same vet clinic and Aspen has always been treated loved from the minute she is taken in to the moment they bring her back out. Also shout out to every staff member who has taken care of her, I don’t know their names, but every encounter has been more than pleasant!

All the techs and doctors are great. Saved my Junior(cat).....love them ...