Enterprise Rent-A-Car

After my personal car became disabled I called this Enterprise branch - they had a car ready for me that same morning. It was competitively priced already and a descent newer clean car - basically nothing to worry about at all. The crew here at the Albuquerque North Valley 2nd St branch had everything ready to go and contact less - safe - and explained the contract in a quick and easy to understand both at pickup and return, many thanks to all of them. Even when I needed to extend the rental twice it only took a phone call for a minute and done - no problems at all - just an easy and pleasant experience.

Rental process was quick and easy. Staff was friendly as they always have been at this Enterprise. I only had one issue and that was with the car. Have never rented a sporty car from Enterprise, but this time around took out a Mustang. The auxiliary power outlets on the car did not work. I have a Garmin GPS and when the battery on it went out, I was stuck. We switched to Waze on our cell phones and had missed one turn off that added about 90 minutes to our drive. I did mention it when I turned the car in. Enterprise said he would report it, but really did not seem concerned.

The rep I work with was Cornelius Hill. My 2020 Ford Explorer ST has been in the shop at Power Ford for 3 weeks now and I was finally offered a rental car. Well, Power Ford decided to rent me a small car to which they probably felt was worth the inconvenience That’s currently affecting me. There were two SUV’s on the lot, that I inquired about but were more per day than the Ford sedan Power Ford wanted to pay for. My logic was I had an SUV in the shop and wanted a SUV as a rental. My family and I bought the Explorer for a reason and size was one of them. Well long story short I was told Power Ford refused to pay the additional cost which is their right but leaves a bad taste in my mouth. Anyway, it’s apparent Cornelius has excellent customer service experience because he was sympathetic to my situation and offered to reduce the cost to f the SUV to what Power Ford was willing to pay for. He did not have to do that and it was greatly appreciated.

Attendants were very friendly and fast. They even were all wearing their required masks

A little pricy but excellent painless service and nice vehicles.