central monmouth animal hospital

On the day that my dog passed away, I had to rush over before they closed. Once I got there nobody escorted me to a private room, instead I stood in the lobby holding my deceased dog in one arm signing paperwork with my free hand. Made me feel like I was dropping off a package at a UPS store. Was very awkward because the lobby had other people who felt uncomfortable seeing me with my deceased dog while they were there with their pets. Eventually after all the paperwork was done I was brought into a room where I was able to lay him down. Customer service was very poor in a very delicate moment that kinda seemed like common sense. I even called ahead of time to let them know I was coming, any they still handled it this way. Shame.

I have been with this veterinarian over 20 years. Couldn't ask for a better Vet. Great staff.