Reilly Bonner Funeral Home

The place itself is nice no issues. Beautiful inside outside has nice views...staff on the other hand, not prepared and unprofessional. During a service I attended the staff member took two phone calls in the room next to the service it was incredibly rude and insensitive to the family grieving as we could hear the phone ring and the calls answered. As well as never told anyone to pay their last respects to the family and the person who passed before leaving, he was like go home and hug your family. It was unlike anything I had ever seen before so disorganized. Im only writing this so no other family has to go through such disorganization in a time thats already hard enough.

I've been calling for months, leaving messages with the answering service, emailing, and my father-in-law, who was a Vietnam vet, who passed away last year, still does not have his burial marker paperwork submitted to the VA. The funeral home has had the application since late last year and keeps saying they submitted the application, but everytime i contact the VA, they say no application on file. Everytime i do speak to Mr. Bonner, he assures me he will get this taken care of. Now, no call backs, no email responses, nothing. My father-in-law still has no marker. This not acceptable, if you take on the responsibility, you don't avoid it. The family came to this funeral home because they trusted their loved one would be taken care of with dignity and honor. All we want is for the right thing to be done.