Banfield Pet Hospital

We were clients of Banfield for 14 years and we have now cancelled our Wellness plans and transferred records to a new vet. The level of service has dropped dramatically in the last 2 years. I used to be able to get a helpful person on the phone when I would call that could ask intelligent questions and help me get my dogs an appointment within 24 hours. Now when you call the Apple Valley location you sit on hold forever OR they don't even answer. Once they do answer, the receptionists seem confused and clueless on how to use the systems. I've been told several times that they had no appointments available within 3 days even for an urgent situation. I'm told to call other Banfield offices instead. When I've been paying the monthly Wellness Plan premiums for 14 years I expect to get my senior dog in to see a vet for an urgent situation within 24 hours. I don't think that's too much to ask. Over the last 2 years I've also experienced appointment scheduling errors, vaccine errors (a vet tech was going to give my senior dog a vaccine that was no longer safe for her to get!). They also billed us for a vaccine for a 130+ pound dog when my dog is only 32 pounds. They claimed the correct vaccine was given, just entered wrong in the computer. The final straw was when they told us we needed to see the veterinary dentist at the U of MN but then refused to write the referral. The vet specifically said to go to the U of MN because they have a board certified vet dentist and anesthesiologist, but then even after multiple phone calls Banfield would not give me the referral to go there. I'm very disappointed with how our experience with Banfield ended. Again, after 14 years we cancelled our wellness plans and no one from Banfield followed up or asked why we were leaving.

My dog had been having severe diarrhea for five days and had only eaten about two cups of dog food during that time. Pastey looking blood started to appear in his diarrhea, so I took a picture of it, called Monday morning and was told to email them the pic and that a vet would look at it and call back to discuss by the end of the day. Never heard from anyone. Called back at 445 pm and nobody answered. End of the day on Tuesday and still never heard back from anyone, so I called at 5pm. Found out that they hadn't even looked at the picture that I sent yet. They told me that I should probably just bring my dog in. Made an appointment for 9am Wednesday morning. They won't let anyone into their Lobby, so there was five other cars lined up in the parking lot. By 915, only two pets had been brought inside, by 920 I left with two other customers still waiting in their cars that were ahead of me in line menBars and restaurants are now fully open, but but Banfield still won't let anyone into their Lobby, even with masks on and socially distancing.. What a poop show they've got going on there!nI won't be going back!

Amazing staff! Very friendly, helpful, and attentive to the needs of me and my kitties. I will never go anywhere else! Thank you so much for all that you do!

The people who work here are extremely friendly and love pets. They accommodate you in almost every way. They really go out of their way to make sure you and your pet are taken care of

If I could l would give it a 0. They have 1 vet that we liked and she was just visiting. I have complained before about the condescending way we have been talked to and how they don’t care about my dog at all. They miss things like tracking their weight to see if they are growing the way they need to. I am so fed up. If you care about your animal bring them anywhere else and you’ll have a better experience.