Memorial Funeral Home - Edinburg

From the start of planning the final arrangements for my grandma who we unfortunately lost to COVID there was a lady who I didn't get her name was rude with my aunts and myself. I called the day before the viewing to ask if they would be able to go live since we knew a lot of people wouldn't attend due to COVID, when I called the lady answered through speaker and she kept telling me she didn't understand my question I asked her takr me off speaker and she tells me in Spanish my phone is broken mijita (very unprofessional), so I asked to be transferred to someone else, at that time the young lady said that they could do a Zoom live. The day of the viewing my mom noticed that the coffin was not the same coffin in which was chosen. The $300 flower arrangement that was placed on top of the coffin through them, the roses were wilted and the arrangement was nowhere near a $300 arrangement. The chapel was not cold at all on that Thursday evening. The pews in which we thought would have been blocked off for social distancing were not blocked off, and yes during this pandemic we know what the right thing to do is social distance but for a family that is mourning that's the last thing someone is thinking. Friday morning the chapel was freezing but by that time my grandma had fluid coming out of the side of her mouth. To top it off when we got there Thursday there just happened to be a lady who walked into the chapel to see her, when the viewing was supposed to be from 4 to 5 for immediate family only, she wasn't even asked if she was family or not. When we saw her for the first time her head was tilted to the side, her hair wasn't even brushed, the corsage that was put on the left side of her dress was a mess, the pin that was put to hold it in place was almost poking her cheek. When my aunt asked for them to fluff up her pillow and fix her head one of the men that was going to do it was NOT wearing gloves. When it was time to head out to the cemetery, it was a rush rush rush, they started taking the flowers out of the chapel while we were still sitting in there, and to top it off they took us on the expressway where drivers are driving like crazy people from Edinburg to Weslaco, that was the worst funeral procession ever. It was horrible and there was only 1 constable helping, another charge for constable guidance and they only provided 1 constable. At the cemetery the lady was in a rush because she had to get to the funeral home for another funeral, the way she told the coworker was just so unprofessional. If we could have done pre-funeral arrangements elsewhere, I am more than 100% sure my mom, aunts, and uncles would have done it but because a salesman sweet talked them into buying a few years back a package through them, that's why they went with Memorial Funeral Home. We had started talking about getting our pre-funeral arrangements through them but NOPE not after the horrible, horrible, horrible experience we had.

I was unable to attend my uncle's funeral due to Covid-19 however my mom and Dad kept praising the staff at Memorial funeral home for all their compassion and professionalism. That in itself made my grief bearable.

I was very disappointed, I had called on a Friday and now today a Monday you guys told me you guys were open and when I came today at 6:00pm you guys were closed. I have my dead dog with me hoping to get to your guys to help me but you guys ended up being closed. I thought you guys were a walking funeral home/ crematorium.

Owners show no consideration for grieving family.

Very disappointed. Purchased a cremation policy with 1 hr viewing at their chapel. At the time I got the policy I met with the son of the owner Jasón, and he was nice and polite and promised a 1 hr viewing at their chapel (verbally) in a simple coffin and at the time services got rendered they were apathetic for our loss; they placed the body in the same bed they used to take her from nursing home on a Friday, and not until Monday they allowed us to see the body one last time and it was placed in a small room and no coffin. It was so sad not only because we lost a loved one, but also in the way we got to see her for one last time. The whole family was appalled by the way these people runs their business. It's being two weeks and they're still working on the death certificate! Cremation services are cheaper and unfortunately for many families this is the only way to go, therefore, it's unfair to be promised something when they're trying to make a sale and do another when the services get rendered. I do not recommend this place.