Edible Arrangements

My aunt was really disappointed. She wanted to order my mom an arrangement for her birthday that was signed “from your aunt and mommy in heaven” since my grandma passed away late year, and the note was completely blank. Then the employee sent her a picture of the larger arrangement and quoted her 49.99 and we received a smaller arrangement that matches the quoted price, which would have been fine if my aunt had been communicated to regarding the difference in what she was going to get compared to the picture she was shown.

Awful. Ordered an expensive arrangement for a friend’s baby shower and it did not remotely resemble the photo. It looked like it was slapped together last minute and several of the products were substituted for less quality items that looked nothing like the picture or description. What we ended up with was something I could have done myself (which is not saying much) and for a third of the cost. Very disappointed.

STAY AWAY! DONT ORDER FROM THIS LOCATION! Very disappointed on the quality of this location and the representation of the company itself, a family member sent me an arrangement for my birthday and when I received it, the part of the fruit arrangement was fallen and broken on the plastic that covers the arrangement itself, the note was BLANK! Absolutely nothing on it, I had to call the location to get the representative to tell me who they were sent from OR if there was a message even sent, his response was the printer was out of ink and they were not able to print the message on the card, I asked if he could email me what it said he said he didn't have that option, the best he could do was read to me what it said on the phone and that even since he didn't speak Spanish and the message was in Spanish, absolutely so unprofessional. That was just the beginning, when I ate some of the strawberries covered in chocolate the chocolate either was burned as covered or was old expired chocolate, NEVER will I do any business with this location!

Horrible service ordered a $90 “gift set” and was delivered with everything missing. Did not receive a call stating that they were at the residence as it initially stated according to them they asked a person at the residence could have been a mail man for all I know it! Called to get a refund and was told that I would get a refund for the shipping. Issac the “manager” has completely no common sense to leave chocolate strawberries outside. Horrible service basically threw my money away. Do not recommend this location at all. Stay away! Look at the way it was even left!!! Ridiculous

I was definitely disappointed with my experience with this location. I live out of town & wanted to surprise my elderly grandmother with an edible arrangement for her birthday. I called at noon on a Saturday & spoke to the manager named Isaac to inform him I would be placing an online order for Monday. Isaac explained that most of the items available online were unavailable in store & delivery would not be an option. I decided to go with a basic/standard arrangement for simplicity & paid extra to add a Happy Birthday Cake Pop. I verified that my order would be ready for curbside pick up by Monday at Noon & provided two names & phone numbers in case the arrangement was ready sooner or later in the day. Isaac assured me the order would be taken care of. Monday came around & the status was “in process”. I gave Isaac the benefit of the doubt that he would keep his word & call for pickup considering he is the manager. I was beyond disappointed when I called to see if the order was received. I called Tuesday to find out what the issue was & see what my options were to make it right. Isaac’s excuse was basically that the order was ready & no one ever came by. I asked if he called anyone & was told he was too busy because he was basically alone all day. I asked if it would be possible to remake the order & was told it could be ready in 15 mins... funny how a “fresh order” could be made that fast but somehow wasn’t an option on Saturday. Customer service is extremely subpar. I cancelled my order & asked for a refund. Isaac stated it wouldn’t be processed til the end of the day as he was busy & alone. Not surprisingly the refund wasn’t processed until I followed up a week later. Overall an extremely disappointing experience. My family & I will ABSOLUTELY NOT be doing business with this location ever again.