Map
Detailed Information
- Place Types Veterinary care
- Address 1160 N Loop 1604 W Ste 101, San Antonio, TX 78232, USA
- Coordinate 29.6067131,-98.5117475
- Website http://www.banfield.com/veterinarians/tx/san-antonio/svp?utm_so
- Rating 4.3
- Compound Code JF4Q+M8 San Antonio, TX, USA
Openning hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 8:00 AM – 6:00 PM
- Sunday 10:00 AM – 5:00 PM
Photos
Reviews
My family pays almost $150 a month for “wellness insurance”. Unfortunately we can’t even book a same day visit so my dog can be seen for a severe cut on their foot.nnI have to go to a separate vet that I have no history with because Banfield can’t take my dog. Prior to COVID they were amazing. I could book an emergency visit same day. Now I’m told that they only keep one doctor on staff due to social distancing.nnThankfully the amazing staff at Acres North Animal Hospital came through for us!nnUnfortunately, emergencies and the need for last minute visits has not decreased because of COVID! I will definitely be reconsidering renewing my insurance for next month. I need an establishment that I can depend on.
The entire staff is awesome. They treat each pet as if it was own. Dr. Coombs is the best vet I have ever taken any of my pets to.
Semi frequently am not able to get ahold of anyone when calling. Frustrating but I can understand being busy. Poor review today is after calling about a sick dog that is wobbling and falling over and told they are booked up for the next several days. Why do I pay a monthly fee (over $100 a month for two pets) if I can't have a sick animal seen the same day at a pet HOSPITAL. A major selling point to signing up for their plan was not having to pay the visit fee. Now I will take her somewhere else, pay a visit fee to them, and make sure not to renew the plan at Banfield when it runs out.
I am not one that reviews often, but this cannot go without notice. I have been a Banfield member for some time. I switched over because VCA monthly prices were a bit more expensive. Candidly, I can understand why. This is by no means a complaint on the Doctors, my experience in that regard has been amazing. My complaint is with the lack of responsiveness, via the phone. I called this morning, 3/18, for my cat to get an immediate drop off appointment. Thankfully I was able to do that. When I arrived due to Covid protocols I am to stay in my car and call when I’ve arrived. It takes me 15 minutes to arrive from my house to the clinic, and I made it just in time for my appointment. I called and called and it always said “user busy”. I literally dialed 171 times and was never able to get anyone. Finally I grew tired and walked in. I was as calm and professional as I can be, but it was quite frustrating; as you can imagine. The lady who helped me kept her cool, but rolled her eyes once when I was answering the questions when it sounded like I was clearly frustrated.nnAll this to say, 171 times and still unable to reach someone is incredibly unprofessional. Banfield needs to either hire someone to man the phones or reevaluate how the office manages very busy times. I am very disappointed to say the least. VCA would’ve answered on the 3rd call.
I took my dog there because he was not doing good, was lethargic and not playing or eating, after being dropped there (without even checking on him, just for what was said how he was acting they suggested to do some X-rays, blood tests and some other things and that will be over $780, so I told them not to do it but later they called saying he was running fever and they suggested to at least do the blood test ( which told me before it was $165) and then they said it will be $227 because they suggested doing another one that will give us more information, well bad news is that they did the lab tests and when I asked about the results they said that nothing was seen on a blood test and they will need to do other tests, so I asked about his fever because fever is a signed of infection so if he had fever you need to give an antibiotic and she said well I don’t want to give him antibiotic because of his liver...... so after $287 dls because they gave me a liver medication that was $60 and something more and my dog comes with no diagnostic for his symptoms, they just want to take your money.... ah !!! Just for the record..... I’ve been paying the Banfield wellness plan for 8 years.
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