Midway Veterinary Hospital

Unfortunately they still taking precautions with everything going on and won’t let owners in with pets but I am happy with their service. It was our first time with them and my baby walked in without me like he knew the tech. I have a shepherd mix with lab. They where fast, polite, and not over priced.

The communication of the staff is appalling. My old vet clinic closed so I was recommended to go here, big mistake. Trying to order my dog’s medication was the most complicated process despite them having the prescriptions. The first time I attempted with the first medication, I did it via their online store. I called back 3 times asking why it’s taking 1.5 weeks to approve to ship?! No one could give me an answer or they said someone would call me back. No one ever called so I would always call back 2 business days later (because I give time if busy). I had to scream at the person saying I’m running low and I ordered weeks ahead of time and the website says approval takes up to 48 hours not weeks! The next medication I had to order I planned a month out due to this past incident. They didn’t sell this brand (which took two phone calls for me to confirm...) so I asked them to call it into publix which said they did. Three days later I’ve heard nothing, I went to publix asking if they called it in and they said no. I called the vet and they said they did call it in and publix said they would cal me about it. And continued by saying since they couldn’t fill it that it’s “MY ISSUE”. This is where I knew they were far from professional. I left a message about how my animal is THEIR patient and how they should have informed me of the situation and offered alternatives so my dog could get the necessary medication. I told them I was furious by the lack of communication and wanted to speak with a doctor or someone in charge. Someone called me offering alternatives and then I received another call after from a manager named Ashley saying she would look into the communication and talk to me later about that but she could get the heart worm medication at a local clinic and get it for me the next day. I said great do all of that. I was told Ashley would be there to discuss the communication when I pick up the medication. So I went and picked it up, they gave it to me on the house, and they told me she would call me regarding communication. Fast forward to now as it has been weeks and I’ve never heard from Ashley. They also gave me the wrong size medication as they think my dog is 50 lbs more than she is according to her records I just looked at. SO UNPROFESSIONAL

Had an emergency with my dog on Sunday after coming back from out of town, called Monday at 8am to schedule a follow-up as directed by the ER vet, was told they were closed except for emergencies only and that they would review the ER vets paperwork and call me back to set up the appointment. Even after multiple attempts to get an update, I received no contact until over 6 hours later when she was already being seen by another vet. Needless to say I don't feel comfortable with her being in the care of a vet who doesn't see the urgency in an emergency, I've changed her vet effective immediately.

Their phone system is a mess. I finally got thru by texting them. Don’t try leaving a message

Never went, don't like their process.nMY DOG NEVER LEAVES MY SIDE.nGOOD LUCK