Broadway Cat Hospital

**Update** - I thought about deleting my original post but it’s important to remember we all have really difficult days that coincide, but caring and kindness always prevail...Dr Frana personally called me after she was aware of what happened yesterday and apologized. Cody is her husband and he was helping due to short staff and an unplanned surgery...but she made no excuses, and acknowledged that my time is just as important. She offered to see our pet at our convenience...outside of normal business hours. This means so much! She shared how important customer service is to her and her staff. And it shows. Thank you Dr Frana - we look forward to meeting you!! ud83dude0annOriginal post - “Made an appointment for my cat to have rabies vaccination. I showed up on time and called from parking lot. Cody answered and took information and said it would be a few minutes and someone would be out. 15 minutes later still no one. I called to see how much longer and he said they had multiple emergencies throughout the day and were quite behind and that I could wait longer or reschedule. I’m a single full-time working mom to two kids that took time out of day and made accommodations for my kids in order to care for our pet. I understand emergencies....what I don’t understand is why Cody didn’t care enough to call and let me know they were behind schedule 30+ minutes. I couldn’t wait any longer. Waste of time, stress on our cat (she hates car rides), and now I have to find another vet as we just relocated here. What happened to customer service?”

Haven't been there yet but it's a good place just not open on weekends do to covid-19.

They have helped 4 of my cats over the years and are always gentle and tell you everything before hand and take the time to answer your questions. They take such excellent care of every cat just like it was their own ! I would not go to any other vet ! I learned about them from a good friend over 12 years ago .

This is the best cat hospital ever. The most dedicated Dr. I have ever seen. Small family owned practice, Dr. Frana, Lee and the whole office staff is just wonderful. Dr. Frana saved my 12 year old Maine Coons life. Thank you.

Went for first visit to Broadway Cat Hospital in Dunedin. Really pleased with how the visit was handled during covid. Great staff. Dr. Frana really loves her calling. Just hapoy I chose to go to them for my cats care.