Banfield Pet Hospital

I've been using this clinic for the past 4 years, and I never had a problem with them. I'm sure the doctors and staff treated my dog very well. I'm the kind of owner who doesn't care how much it cost to treat my dog, and I even ask for more stuff to make sure we cover everything to help my dog. I even bought insurance for her from them.  Around 3 years ago, I moved from Boca to Coral Springs, and all these years, I didn't mind driving over an hour to bring my dog to this location, but it seems that today I changed my mind. They call me last week to schedule an annual check-up, and my first response: when is your next available time? So we schedule today at 11:30 AM. I left work, pick up my dog at home, and drove to the clinic, but since I don't live in Boca anymore, I didn't know that they were doing some road construction on the street nearby, so I got stuck for 15 minutes because they closed the street and we had to wait for the construction ppl to open the street again. I arrived at the clinic at 11:40, waited for 3 to 5 minutes to be called, and when they asked me how they could help, I told them I was dropping my dog for her appointment. The girl from the front desk told me: Yeah, but it is almost noon, so... At this moment, I explained the construction situation. and I'm sure they know since it is right next to the clinic, but there was nothing to be done except reschedule. Great, I just lost two hours of my paycheck to bring my dog to this clinic, and I got canceled because I got late 10 minutes? And the reason for me to be late is very reasonable, but it doesn't matter for them, and how about the times that I waited 10 minutes to be called? I just waited and understood the situation. I want to say thank you for taking care of my dog all these years and all the best, but I'm no longer a customer.

Great vet clinic! Very welcoming staff. Reasonable prices. Definitely my favorite pet vet place ever. Recommend 100%

I have been hesitant to try a new vet, but the care plan had me sold! My sweet pup is getting older and I wanted to make sure she will have the best care! Everyone was super friendly and helpful. Dr. Samuel called me and was very friendly and helpful explaining everything going on with my pup. They are taking all precautions seriously regarding covid. Happy to know my pet has a great new vet in the area. Thank you, Banfield!

Megan at the front desk is amazing, after being treated VERY poorly by another Banfield location I called this one (which is our regular) and they did everything and more in their power to help correct the situation including an emergency appointment. We and our young kitten are very grateful! Thank you Megan and Banfield Boca.

This location was fantastic. The moment we walked in, everyone was beyond awesome. I came in with a concern with my dog. They treated her like a person. Everything was explained thoroughly and the doctor was patient with all my questions. I know each location can be different, but I completely recommend this location.