Probst Family Funeral Home

This place is awful. In all honesty they don't really have competition where they are at. So there effort is lacking. We had to do most of the things by ourselves, even down to cleaning their dirty table cloths that still had dirt and dried leaves from presumably another prior funeral. Anytime we asked for specific requests, not only did we have to ask multiple times because they kept forgetting, they seemed very bothered, and there's where the biggest complaint comes. The men acted like too much of a business. I know it is a business but this is still someones family member who has passed. They showed no remorse or sympathy, they seemed very robotic and cold. We went to dress the loved one the day before, she didn't look anything like herself. We have been to other open casket funerals, we know they can do a lot to make them have more color, be smiling and look like themselves but it seemed like they didn't put much effort into making her look like herself at all, aside from the coloring, they even propped her head in a way that squooshed her chin to her chest and it gave her frown. Also, they didn't have anything ready and when we got there it wasn't like "sorry for your loss" it was more like "do you have the stuff to dress her? Great you have 30 min". Everything just felt very disrespectful, and unsympathetic and it truly upset many of us who had just lost someone so precious.

The folks at the Heber City location were perfect. You could not ask for a more compassionate and caring team to help you through the difficult process of losing a loved one. They absolutely made my family feel like this was a caring and professional process rather than just a necessary transaction. Hope to never need them again but if so, no hesitation whatsoever. - Bob .

I felt I needed to comment after reading BG’s post. I’m sorry for his/her loss, and understand the grief may have been magnified when translated in such a terrible review. However, in good conscience, I must say I have never dealt with a more caring, professional and sincere organization. We used Probst services this year for my Uncle and last year for my Aunt. There need not BE any competition when the services they provided were so far above the norm in our experience. From the administrative to the hands on preparation of the remains, I have never seen a more caring and professional organization. I hope what BG related was a rare and not-to-be repeated situation. It certainly was 180 degrees from what our family experienced.

I had a family member pass and some of my extended family handled most of the arrangements. All they talked about was how helpful everybody involved from Probst Family Funerals were. Very helpful in the planning but also in the grieving process needed for my family. Everything was beautiful and elegantly done. My family and I couldn't have been more pleased with the support we received in a tough emotional time. Thank you, Probst Family Funerals and your family.

I never would of thought, I'd be one of "THOSE" people that said "He looked so good" referring to a person that has passed away at a funeral without being "OLD" and rolling my eyes too! Well Probst Family Funeral Home (Midway, Utah) DID that for My Daddy! I'd helped care for him on hospice and didn't expect much of a difference than what I had done myself for his appearance. Maybe I was lucky! He looked even Better!! I never thought I'd "refer" a funeral home EVER! I will only hope I get to look as good as they did for him when it's my time. Clinton and staff, You have my eternal thanks for giving my family/mother that amazing closure experience.