Sola Wood Flowers

Good product, not as good customer service. The delivery took longer than was advertised (even longer than the advertised delay). When I contacted the seller they were unwilling to uphold their expected shipping time and blamed the shipper they chose to use. While I received a refund for shipping on one order, the seller stopped communicating with me about the other (ordered 1 day apart). I asked for a return call, left voicemails, texts and fb messages with no response immediately after having connected with them twice. This order was a re-order from a kit ordered previously. No where in the product description was it mentioned that the dye will separate with no way to be re-mixed (was stored in a temperature controlled location). Having seen other reviews from the holidays last year regarding long shipping times, I ordered my wedding kit early. Since the order was more than 6 months prior to when I went to dye them, they would not even give a coupon for free shipping on the replacement dye. Also, expect slightly damaged flowers in the larger kits due to their delicacy and shipping. Not a problem as long as you order enough for your project, but something I felt helpful in other reviews. If you have used these products before and are potentially willing to wait longer for your order- the products are good; however, the customer service if there is a problem is extremely lacking.

They do not have good customer service. Took over two weeks to process a return order. Took days to reply to emails. All because the assortment was not an assortment. 3/4 of flowers had skins and all the same size and the other 1/4 were the smallest flowers they had. I ordered an assortment off Amazon for the same price and it was the perfect assortment. They were also better quality. I also noticed when looking through the reviews, all the 5 star reviews are from the EXACT same time frame. 11 mouths before this one. which I thought was weird. I recommend Amazon or Etsy. If customer service is important to you don't go with these guys.

I love this place products are made out of wood.

I was accidentally shipped someone else's order along with my own and when I reached out to let them know, they said thanks for telling us. Enjoy the free stuff. My order came quickly and response time was great. I'm loving the flowers and am excited for the things I can make with them.

Glad I'm getting married in May and have time to figure out another game plan. 6 flowers came broken, and the 2 Rose's I tried to paint just fell apart. When I hear wood I think sturdy and these are more styrofoam. One light sneeze and you will send them flying. I do love the concept and a few flowers turned out really cool. Super bummed though.