Map
Detailed Information
- Place Types Veterinary care
- Address 6232 N 7th St #202, Phoenix, AZ 85014, USA
- Coordinate 33.528405,-112.065655
- Website http://www.unitedpetcare.com/
- Rating 3.9
- Compound Code GWHM+9P Phoenix, AZ, USA
Photos
Reviews
Pretty good! The vet that I go to is West Academy Animal Hospital and to go in just for a consultation is $40 but I went in and recently and got my dogs all of their up-to-date shots and my insurance covered all of the shots and so what was going to be a $100 visit, $60 for the shots and $40 for the visit, turns out was only a $40 visit so pretty good!
So I signed up for a yearly plan but got charged a monthly fee. They have non existent web-service so you have to call or email for any issue and some issues you have to call for cancellation for example.
But the worst part? charging $30 to cancel the so called "discount" service.
People are having financial difficulties with all that is going on and they charge $30 to cancel the service before it ends.
First time pet owners do not be scammed into these kind of services.
Horrible customer service. Won’t explain anything to you nicely because it’s in the pamphlet. Lady was so rude to me and apparently there’s only one pet hospital in the state they give discounts for. Oh and they aren’t a pet insurance yet jobs are listing them as such.
I don’t understand the good reviews. For clarity, when I said “so your company can’t do anything for me, even though I’ve been paying all year?” the response I received was “that’s right.” -nice customer service.
Please just purchase real insurance for your pet. This company will happily accept your money, but they won’t cover anything for you. I’m disappointed with my employer for offering this as a “benefit” and will be canceling my account. I feel deceived.
United Pet Care has terrible customer service, and they don't disclose hidden fees that they try to charge (such as a $30 "cancellation fee" per pet if you try to cancel the coverage). When I called and said that this is the first I had heard of such a fee, they said "it's been like this for years and It's all over our website." I scoured the website and couldn't find it. Turns out it only pops up if you try to actually enroll online, which I did not (I enrolled over the phone, and these hidden fees weren't disclosed). I would stay away from UPC and look for a less sketchy alternative.
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