Animal Haven Veterinary Center

I've been taking my cat there for years. He will not allow me to trim his nails and brush him properly so his fur gets matted. He needs to be put under anesthesia every time he gets shaved. The vet and technicians are very nice, but they do try to push for extra labwork at times that I cannot afford. The last time I took my cat there he had a tooth infection and needed an extraction. The vet did a great job with that, but the lion cut they gave him at the same time under anesthesia was a hack job. It looked like they did everything in a rush.. Sometimes they do a good job with the cuts, but other times they don't. I called today to make an appt for another cut, and they said that because last time I complained about the cut, I should take my cat somewhere else. What kind of customer service is that? So your customers cannot give you any negative feedback because you will stop treating their pets? The person answering the phone today also asked me why would I want to take him back there if I didn't like the cut, instead of saying that they'll try to do a better job. There are not too many options in Delaware when it comes to cat shaving under anesthesia, but I never got to say that, because she already had an attitude. And for $200+ for a cut, its not like they were doing me a service.

I would recommend Dr. Brady to anyone! She is the only veterinarian I trust my fur children with! I always know they're getting the best care when they are with her and her staff at Animal Haven. I couldn't ask for more! Thank you for all that you do!

I took my Jack Russell puppy here and wasn't impressed. Every single visit was 3 times more than what they initially said it was going to be but we love our dog and paid. This last time going they clipped his nails and butchered him. They brought him back to they car and didn't say anything bu the time we got home there was blood everywhere. I called and the lady was rude and unhelpful. She said and I quote if you dont like it dont bring him here. What a joke we called within 10 minutes of leaving they were rude and disrespectful and in their response they are gonna lie to cover their butt. We missed one appointment for our dog that's it.

Very, professional. I needed documents for my dog. They made sure his records were ready for pick up. Due, to Covid, staff came outside to greet me. So, happy with my Vet and staff! Thank you.

Just want to Thank Dr. Brady and the Staff of Animal Haven Veterinary Center, not only for their concern and consideration when dealing with my pets but also for my family members. They go above and beyond to take care of our pets!