Herwald Bruce T DVM

This place is growing on me. Prices are not cheap, but I suppose I'm hostage to what's close by... And if there wasn't this option, the travel alone would make vet cost worst... So I will say the cost is on the high side of reasonable. But, you can find yourself waiting a long time if you come during a rush; I sat for an hour waiting when I had an appointment and showed early and checked in. I'm not counting the time I waited almost an hour due to an emergency case that came in. The front desk staff can seem either unduly overwhelmed or oblivious, maybe both; there are a plethora of people working there, and two people at the front desk, so it boggles me. Having said these negativish things, I have received what matters most... good treatment from the doctors. There are clearly ways this business could improve, but the core function is intact... So I optimistically give five stars. BUT I will definitely come back and knock this down a star if I have to endure another half-hour plus no-reason-wait. For instance, another time the staff didn't communicate so the front didn't know my script and instructions were ready, which also happened once. Bottom line - You get GOOD CARE from the vets, but the price can be a bit premium, and the support service a source of frustration.

The doctors are great and everyone is friendly. My pets have been patients for years and even as I have moved all over DC, I have never considered looking for a new vet. Highly recommend!

Overpriced and nothing solved after 4 visits