Map
Detailed Information
- Place Types Veterinary care
- Address 10164 SW Washington Square Rd b3, Tigard, OR 97223, USA
- Coordinate 45.4472617,-122.7769326
- Website http://hannahsociety.com/
- Rating Unknown
- Compound Code C6WF+W6 Tigard, OR, USA
Photos
Reviews
I currently have pet insurance through Hannah the pet society that covers medical related cost at 100%. My cat is currently exhibiting signs of a urinary tract infection. In the past, I've been instructed to drop the pet off for a same day appointment when this has occurred. I called Hannah this morning and they told me I could not drop her off today to be checked for the infection. They told me if I wasn't able to secure a sample of her urine myself, I would need to wait until November 20th to have her checked. I explained to them I can't get a urine sample from her because when she has a urinary tract infection, she will not urinate in a little box due to the pain it causes. They offered no solutions other than me waiting 14 days for an appointment even though the need is more urgent. I asked to speak with a manager and was called later in the day by someone other than a manager and they still continued to refuse to see her or provide medication to treat the infection. I'm extremely disappointed in the continued deterioration of the quality of service Hannah provides.
Care has been absolutely abysmal. Dog has had two ACL surgeries , the follow up care for both surgeries has been non existent. We were just told to keep crated for x months, and only following a cleaning the next year we are told that she was supposed to have multiple post op follow ups. Appointments taking full day for a simple check up as well, dog has very bad social anxiety and are not accommodating at all. On top of this, huge lack of communication/ often ask for call backs for care question am told they would call that day, don’t hear a response back for multiple days until I come to location to talk to someone. DO NOT BRING YOUR PETS HERE.
I was working at the company as a kennel assistant( the shelter side) for three months until I got terminated for unreasonable and unfair reason.nAs many people reviewed, they are so bad at scheduling. They keep patient pets in the small kennel for 8 hours waiting for just a few minute checking up with no attention. They sometimes yell at patients crying and calling their family.nnAnd at the shelter they own, there is only two kennel assistants who take care of all the shelter dogs and kittens, and no matter how you are busy with full-time student school work they won’t listen to your request for less hours and expect you to come whenever they say. No literally they ignore your call and texts!! ( what kind of manager is that?)In the first place, it is impossible for just a person to complete all the work we need to do in a day at the shelter with walking 8 dogs twice a day, clean the kennels covered with poo, and so many dishes and laundry and so on. But they don’t care at all. And they cut a employee who worked so hard for them so easily saying “you didn’t listen to us”.nThree months were enough to realize this company that terrible managers own is going no where, and you shouldn’t sign up for the membership they provide if you don’t want your loving pets to experience terrible service from them.
We couldn’t be happier with Hannah. We don’t have to worry about our pet and don’t have to worry about expensive vet visits.nnEven with COVID, they are doing a great job. Visits take a little longer, but we’ve been well taken care of and not rushed or skipped over.nnThe chat feature on the website it helpful and has quick response time.nnThank you!
Really appreciate the speedy service and measures they have for COVID 19. As a healthcare worker for humans I really appreciate their help with keeping pet parents well too. Viva is shy and skittish and they always take their time with her which she appreciates.
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