Bowman Road Animal Clinic

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We have 7 kitties and take them all to see Dr. Craig & Dr. Lauren. They have always taken wonderful care of our animals, especially our tabby Xerxes who has some medical issues. He's prone to urinary blockages, which can be fatal to cats, and when we suspected he might be having another blockage they allowed us to bring him straight away, ran some tests, and gave us meds & a plan to help Xerxes get better. They even called later to follow up on his condition. Dr. Lauren is so wonderful and sweet, and very informative. She explained what was going on with Xerxes and what we could do to help prevent a blockage in the future.nnTheir techs are wonderful too, I don't know some of the newer staff but the ones who have been there a while are always super great with our animals!nnI 100% recommend BRAC, they are wonderful and we've never had a bad experience with all the many visits we've had having as many animals as we do.

They examined my puppy and said she was very healthy on 10/03/2020. However, I took my puppy another vet clinic after 2 weeks (10/17/202) due to her constant head shaking and ear itching so they found infections in her both ears!!! We called the Bowman Road Animal clinic same day before going to another vet and said she was NOT ok so we would like to bring her the clinic again for another exam but they did not accept her! Why? Because they were fully booked for the day and they did NOT care to their existing customer and even it was an urgent situation for my puppy who was in pain!nHowever, I am very glad they did not accept my visitation request because I found much better vet clinic for my puppy and will start to go there moving forward!

I am very disappointed to be writing this review. I had an appointment today for my very elderly and anxious cat. I came to the door, unaware they weren’t letting people in. As I was standing at the door reading the sign with my very upset cat in his carrier, a woman opened the door and spoke with me. I told her I was there for an appointment, and asked if they would be willing to let my cat in since he hates the kennel (he was drooling and vomiting). After some resistance they took him and informed me I would not be able to come in with him at all. This upset me, because I was not forewarned, and my cat is super anxious.nnI went back to my car to wait and a different lady came out with paperwork for him, which I began filling out. As I’m filling it out, she tells me that I should have known that would be the policy because nowhere is letting people in. Obviously, that’s not the case. Most places are open now, and I had a mask with me and everything. I told her I was just stressed because he is so old (almost 17), and has such anxiety. Furthermore, this was my first visit, so it’s not like we have a history of trust and rapport. And now he’s going to be poked and prodded by strangers all alone, and how I wish they had given me a heads up about the policy so I could have been prepared.nnShe then flippantly says that if I have an issue with the policy I can take my cat elsewhere. I back pedaled, unsure how my stress had come across as rude, creating such a response. I told her I wasn’t trying to be rude, that I was just stressed, and that I didn’t want to take him elsewhere. He doesn’t travel well. The last thing I want to do is make him travel more. She tells me I AM being rude, and that she can go get my cat for me. At that point I gave up and asked her for my cat back. She brought him back out, hit his kennel on my door as she was putting him in the seat, and slammed the door behind her hard enough to shake my entire car.nnI spoke with the vet, who did apologize, but honestly, I’m so upset that I was treated this way, and that my poor cat now has to endure another trip to the vet to get his annual shots. The woman I dealt with was extremely hostile, and continued to escalate the situation every time I tried to deescalate things. She refused to understand that my stress did not equate to anger, even when I made an effort to assure her I was not trying to be rude.nnHad I been informed when I made the appointment, everything that happened could have been avoided.

Very nice and caring people. Great and fast service.