Point S - Deragon Selection

I would rather leave a positive review, since the staff were very nice in person, but I must report that there were several frustrations following the purchase of our car, one of which remains unsolved to this day. When I purchased the car there were several outstanding issues: - I had requested and been assured to receive the full service records of the car. - The brakes did not pass Ontario safety inspection. - I was to receive 2 Audi key fobs - The roof rack was missing its end caps. I had to call and email many times regarding these issues, and I was later told that there was some staff turnover that contributed to the very bad response time from Deragon. - The brake replacement was paid for by the dealer (thank you). - I was told the roof rack caps were lost forever and I have acquired new ones at my own expense. - I have never received the service records, despite requesting them on 5 separate occasions. - I finally received the new key after many months of no response. When I had an Audi dealer program the new key, I became aware of the final outstanding issue - the shoddy paint job on both front quarter panels. Deragon had misrepresented the history of the car. Instead of 1 minor accident they claimed, there had been 2, and the repair that was done (by FIX auto- I found the invoice) is far below Audi quality standards. Furthermore, the Audi technician informed me that the car was “Flagged for unauthorized ECU update in 2013.” If I had received the full service records as promised during my purchase, I would have been aware of this. I think it’s likely that the previous owner’s unadvised change to engine mapping contributed to air intake system issues I spent nearly $1000 to repair. Deragon Selection cultivates an atmosphere of luxury vehicles with prestige service. I have been surprised by the difficulties I have encountered. I requested that Deragon representatives advocate for my paint issue with FIX Auto (who proclaim a lifetime guarantee on their work). They agreed to do so but never got back to me with a solution. My experience has been that I had to call/email 4 to 5 times about each individual issue to solicit a response. I have many friends and business associates in the Montreal/Eastern Townships area, but based on my experience, I can't with confidence recommend the Deragon Group of dealerships.

Waiting for 30 mins and NO SERVICE AT ALL. Was ready to buy but very very upset with this so I'll take my business elsewhere,,😠

Tire change in 1hr with appointment.

I'm not what you might call a tank guy! I had my 12 year old Subaru Tribeca. The thought of shopping and then negotiating and not really knowing if I was being fooled bothered me. At Deragon I was treated to a simple and easy shopping experience. Luc, the sales representative, did a great job! Not to mention the warm welcome from Alexandre! I recommend taking the detour to Cowansville!

If you want a service that deserves less than 1 star this is the place par excellence !! Seller who sells an SE agreement to finally get me the quiver of an Ex ... Missing a Crest agreement on the suitcase and arriving at the road test Scratch of an inch .. Yet in the ad no scratched is present !! Instead of answering the question his prefers to reimburse ... A whole seller and a whole service ... Basically Avoid !!! And a thumbs up to the director Alexandre who said he wanted to remedy but who was clearly staying in his corner in the evening laughing yellow 😂