Johnston Meier Insurance Agencies Group

Laura McNally was our agent and she was amazing!

Terrible service, I am 18 years old and purchased a car and have done my research about the legal issues of singing off on your own car. The transfer papers clearly state that you must have a co sign if you are UNDER 18. The lady insisted the document stated 18 years and under. I read the document several times informing her it said under 18 and that I was 18. When I asked for a colleague to review the document for the purpose of the co sign she did not allow anyone else to read it. I then stood up asked another employee to read it and the employee told me I could sign that I was over 18. I personally kept my cool during the entire situation but she refrained from giving me respect the entire time even when purchasing insurance I was treated like absolute dirt. Terrible experience.

Do not deal with Pauline Gaudet worst customer service I have ever had. I sent in an application to purchase a Directors Insurance policy. She quoted me out on the policy and I said okay great we would like to go ahead and purchase the policy. She then said okay I just need to get it back from the underwriter. I have now left 7 voice messages and 5 emails to her as well as left 2 messages with the reception staff over the last 2 weeks to not get one single call back for the policy I was quoted on! I don't understand why its so from me to give a business money for a product that they quoted me on!? Seems like Pauline doesn't care about her customers at all. Please don't waste you time here go with another insurance broker you'll save yourself a big headache!

Always very helpful, friendly, and personable.

Very friendly staff but very slow. Took them 10 days to get a ballpark on a house insurance. Provided all info for a detailed quote. From a brokerage I expect the most economical product from several provider, which wasn't the case here.