Sussex Insurance - Salmon Arm

Big kudos and shout out to Julie for making what could have been a complicated process very simple. Not only did she get us all set up and ready to go with what we needed for today, but also printed and filled out the papers we would need for the next transaction when we arrived at our destination. Customer service at its finest! Highly recommend this office.

The awesome thing about Sussex Insurance is they are open week ends

Unfriendly staff, not professional at dealing with public. Both staff members I dealt with (older woman and young woman) did not greet me in a friendly manner, did not smile once, never said please or thank you, and seemed generally grumpy and smug. They spoke softly and mumbled so it was hard to hear them. They did not tell me information about my situation which would have caused me to come back for a third time that day, but by that time I did not want to work with these people anymore. When a new customer came behind me, the older lady rudely stated to me " youre gonna have to move cuz of the distancing thing". She should have asked the new customer to go to the other desk, or at least had the courtesy to say "Can you please move to the other side?" I have been to this location 2 or 3 separate times, and every time I have dealt with this older lady, and she always has the same grumpy, unfriendly and smug attitude. If youre going to work with the public you should be present yourself in a friendly and caring way. I did not see this whatsoever. I will not go to this location again. One last note: They had signs up everywhere saying they will not tolerate rude and foul language. I Cant help but think they caused themselves to have to put up these signs.

I went in to transfer my registration over and the was told i had an outstanding fine , it had been paid already but just delayed being processed due to this covid 19 i would imagine . So the tellor Gail went above and beyond her duty and got this mess all figured out for me. I will be back and definitely recommend gail from sussex in walmart to anyone. Thank you again

Very helpful insurance agents, as always Sussex is very convenient being open to nine. Good service and knowledgeable staff make this an awesome place to deal with your insurance needs. They are also speedy and efficient which is always a plus. Check them out!