Sport Chek

My family, and a friend, had excellent service in recently buying two electric bikes from the Park Royal location. While we found everyone nice + courteous we particularly appreciated the patience and helpfulness of Jorge (who i think is the head of the Department - Hard Goods?) and also Adam, a technician we spoke to. We were so impressed that i wanted to post this review which i don't do often.

The one staff was helpful in finding our product in the back for us. The store was not busy when we went and there were at least 5 staff working, but only one at the till. With only one person in line in front of us, we waited for over 15 minutes while the staff at the till would call for assistance from other staff to do a price check or item retrieval, a staff would come up and assist him, look at the lineup of people waiting to pay, and walk away. None of the 4 staff that came up to help the cashier or just walked by felt the need to help or to better serve the long line of customers waiting to pay. Seemingly poorly managed.

Jorge was extremely friendly, helpful and professional in helping me purchase my ebike. My experience on the phone plus the time in the store with Jorge and his team was pleasant and efficient. I would recommend purchasing items at this store if you are seeking satisfaction!

Thanks Narges in customer service for your excellent help.

Some staff are amazing, some are trash, +1 star for the good staff