Prince George Toyota

Brought my 2020 tundra in for its first service and to have remote start installed. Was quoted 3 hours and that I would be called when it was done. I ended up calling after 6 hours to find out it was finished and they just hadn't contacted me yet. Remote start was installed incorrectly; it sets the security alarm off unless left unlocked. Contact them the following day, they get me to bring it back in, then taxi me back to work. I get a call saying its all good to go now and they checked to make sure. First thing I do when i get there is que the remote start, alarm goes off. No solution or restitution offered other than ok we will drive you back to work and see if we can fix it. Extensive amount of time wasted by their poor business practices, and still no solution.

The staff, particularly Loren and Chris, at PG Toyota were very welcoming and patient. They did not pressure us into a car but rather waited to listen to what our needs were and accommodate the best they could. Was the best dealership experiences we’ve had.

A big THANK YOU to the service department for helping me out after I accidentally locked my keys in the trunk of my rental car. I was in town for the week on business when the mishap occurred - BCAA got the door open but the key and my wallet were locked in the trunk with no accessibility from the back seat. I had it towed to the dealership and they were able to fit me in their busy schedule and get me back on the road again without losing too much time of my work day. On top of that, they billed me a very modest charge! Thanks again for helping a traveller out of a bind. They’re a top notch team at PG Toyota service!!

Great staff. Take good care of our vehicles and us. Love dogs. Been dealing with them for years. The staff makes the business what it is.

Terrible customer service. Both the service and sales manager brush off customer concerns. I bought a brand new Rav4 through them and used them to do all of the servicing on it. While it was there for servicing they crashed it into a hoist and called to tell me it was 'just a bump' but they were going to take it right to the shop for me. I went to the shop to see it and the damage was very extensive. It was not just a bump. Yes, they paid to fix my car but offered me nothing else for my hassle of owning a mobile business and not having my car for 2 weeks. The least they could have done is given me a free detail. 2 months later my car was in an accident and totalled. I decided to give them a second chance and went in to purchase another brand new vehicle from them. We asked if they could give us a deal on a new vehicle or discount the tow package we were going to put on it since they crashed my last car and lowered the write off value - we were told no and told that the sales department is completely separate from the service department and they don't work together.... Uh WHAT?! Still, we gave them another chance... We found the perfect car, got a quote and went to do the financing. The finance employee had a higher number than what we were quoted so we asked where the extra money was coming from. Instead of going through it step by step with us to explain it he argued with us for 5 mins before realizing that he had in fact added on an option to the package that isn't even an option for the type of vehicle we were buying. Had we not questioned him on it and been insistent we would have paid for it. Then there were even more costs added on to the price because it was a floor model - despite none of these being on the features list or the quote. The sales manager shrugged us off and offered nothing to help with this and expected us to pay the extra $1500. So we walked out and ordered a vehicle from a dealership out of town. I got my new vehicle and there was a manufacturer defect in it. Toyota said I would be able to take it in to any dealership to have it dealt with asap. Took it to PG Toyota (so stupid, I should have known better) and AGAIN was shrugged off. The sales manager offered no solutions for me other than "we can see it in a month". The paint just needed to be inspected to see if the defect could be polished out or if it needed all new paint - THAT'S IT! I called Quesnel Toyota and they immediately had me take it to an autobody shop in PG and when the shop said it would have to be painted not polished they immediately got the ball rolling. This didn't effect the service department AT ALL at Toyota so I don't understand why PG Toyota could not have given me the same service. The sales manager instead gave me very cold service, didn't offer to even look at the schedule in a chance they could fit me in, didn't offer to call me if there was a cancellation, didn't offer ANY solutions, didn't allow me to take it to an autobody shop to have it assessed. Shame on you PG Toyota. I refrained from leaving a bad review for MONTHS as I don't want to be 'that person' but this was the last straw.