CapriCMW Insurance Services

My first experience with this company was good. They were one of the first companies to accept out-of-province vehicle registrations once autoplan brokers started opening back up, which was helpful (gave a start for that). This isn't the closest insurance company to me, but I wanted to keep giving them my business. However, my subsequent interactions with them were quite poor. I needed to update my vehicle insurance because I got a new job which required me to change my car to business use. I walked in and was told that, because the vehicle is owned by my wife and I, we both needed to be present to sign. Unfortunately, my wife and I worked opposite schedules so it was extremely difficult to find time together. Anyway, we managed to find a rare day when we were both free to get this done, only to be told that only one person needed to sign after all... this was a tremendous waste of time. At the moment, I'm trying to claim the cost difference between business and pleasure use from my company. However, the agent who completed my rate comparison form may have done it incorrectly, as the quoted rate does not match the actual rate I am paying, which means I cannot get a reimbursement from my company. I have e-mailed Capri twice already and they have ignored my emails. I find this behaviour unprofessional. If they are unable to rectify the issue, a simple "sorry we cannot help" would have sufficed. Please don't ignore your customer's questions, especially since you promise a 24-hr turnaround time for responses (I sent the two emails a week apart).

Thank you Capri Penticton team for taking such good care of us! We appreciate your attention to the covid protocols while renewing the insurance for our vehicles, and we particularly appreciate the email you sent yesterday, asking us to stay safe and providing important phone numbers should we be evacuated as part of the Mt. Christie Fires currently heading towards Penticton. Thank you!!!!

Super helpful, great service!

Lovely, friendly, helpful people. Especially during this pandemic, they were able to help me out and get things done safely and efficiently.

Poor service. Tried to apply for fire insurance for a new home. The woman I dealt with was extremely rude to me over the phone. It took them days for them to get the actual application emailed to me and by the I had already went with Johnston Meir. Never will I use Capri again.