Le Zèbre Rouge

Great service and help you to take a good choise for your Bike!!!

Great service and we found exactly what we needed.

Dropped off my damaged bike to them, the young man even helped me carry it from my van. Was looking around for another used bike but nothing suit me. He then said come back on Sat between 10am to 4pm coz there will be more bikes then. Would love to support them!

Low prices, great quality of service. A great cause!

I never expected a bad experience. Last Saturday I took my folding bicycle, which appears to be vintage and rare, in for repairs. A brake cable had fallen off and one brake lever needed to be replaced. Because the replacement part would not be equivalent, the young man I placed the order with suggested that I replace both brake levers so that they would match. I knew the replacement parts would be inferior to my originals (chrome, replacement value at least $20 U.S.) so I asked that they keep my old brake levers when they did the repair. I repeated this three or four times. I didn't check the work order. Had I looked, I would have seen that my request was not noted at all on the page. When I picked up my bicycle, the old parts I asked them to keep were nowhere to be found. I asked where they were and they said they were gone. Apparently the boss did my repair and no one told him I wanted to keep the original chrome brake levers, which matched my bike. I was pretty upset when they told me they had been taken to scrap yard, sold for scrap metal. I asked that they call their boss. They refused. I asked for the name of the scrap yard, they refused. The young man insisted it was human error, a miscommunication. I pointed out that he had taken my order and it was his responsibility as the person taking the order to ensure that the message was passed along. I asked him what he was going to do about it. I pointed out that had this been a car dealership and someone has sent parts of an antique car off for scrap metal, they would be sued. They held a meeting the morning after I picked up the bike to discuss my case. When a young man phoned me, he kept calling me by my first name (I had asked them to stop calling me ma'am), which irritated me greatly. He kept repeating the human error line. They offered me $10 but said I'd have to go there to pick it up. I don't drive and getting to their locale from my house takes at least an hour. I didn't feel like going back. The conversation ended badly. When I spoke to a man on their board of directors he asked me if I knew what kind of business I was dealing with. "These people have problems," he said. No one took responsibilty for what happened. I wanted an apology, something along the lines of," We are so sorry for the inconvenience this caused you. We had no idea these original parts would be hard to find or replace." It would have been great if they had mailed the money. I don't think they're trained very well in customer service. There may have been a language issue too but I am quite able place an order in French, so if that was the problem, I could have corrected the work order before I left, but no one showed me it. I don't buy the excuse that the intelligent people I dealt with aren't able to learn how to run a business properly. I've long been a supporter of non-profit businesses that help people reintegrate into the workforce and overcome life challenges such as mental illness and disabilities. I have never had a bad experience at other places with similar programs, for instance the boutique at the Y des femmes, the cabane a suce at Cap St. Jacques and Renaissance stores. While the prices are cheap, the cost of doing business here was just too high for me.