Kunstadt Sports

Poor customer experience: Bought a pair POW mittens online, Chelsea store pickup. After week of riding, they fell apart; palms had several rips and stitching let go. Returned them to the store, staff was helpful, agreed that it was unacceptable but a manager would need to call me to process the online return. Manager called with a very different opinion: it was completely my fault and proceeded to accuse me. First, my dog had chewed them (don't have a dog), then I must have intentionally ripped them and finally that I just didn't know how to use mittens. Did my best to explain that the last pair had lasted me 15 years, but manager was adamant on no refund, no exchange for a different pair. Finally agreed to try and get them warrantied, but said it would take long time because warranty was backed up, somehow oblivious to the irony. Manager was suppose to follow up with me, never did, but 2020 happened, understandable. I called them and they had lost the gloves, and thus offered in store credit. Great. I picked up a new pair this week, but not before they insisted, some 8 month later, that it was still all my fault, lucky they had lost them, because I did not deserve the store credit. I guess its coincidence that they no longer sell the POW brand. I hate to write a negative review, especially on the local little guy, but retailers need to stand behind what they sell, and not assume the customer is either a con or ignorant.

Excellent service! The crew that works there are supper knowledgeable and friendly. They really take the time to make sure you’re getting the right product for your needs.

Great service, helpful staff. Phil is a fabulous boot fitter. Highly recommend him. Thanks for shipping the ski boots back to Kanata once they are completed.

Excellent service! I highly recommend. They re-mounted my bindings, waxed and sharpened my skis while I waited. Fast, friendly, knowledgeable technicians. I will be back.

Eric was patient with our questions and excited to hear how our rentals and sharpening turned out. Great service. We'll return for sure.