HSBC Bank

Since they moved at their current location, the service has been dismal. Just yesterday, trying to avoid the lineup I wanted to deposit $$ using the ATM. Both machines were not accepting deposits. We are seriously considering closing our accounts there. There are only 2 tellers now and often times, only one of them is available for service despite the line ups that are often seen there. There is a note on the desk asking for imput to improve customer service. It seems obvious that, when you have people in the Bank, both tellers should be available. A third teller would also help a great deal. Often times, there are 8 people waiting to be served and only one teller is open. If they are sincere in wanting to improve service, the obvious of having both tellers available as long as there are people in the branch.

I have been with HSBC since 1994 and have in past been extremely happy. Since the closures of the Langford and Gateway Village branches I am now dissatisfied. The branch at Uptown is less than adequate. Lac of parking and no drive through ATM. Very disappointed in HSBC's decision to close Langford and relocate Gateway Village branches. Not so happy any more.

Waited 1 hour and 22 minutes for a fax number. No one ever answered and I got sick of waiting. Sad face.

Quick and easy access to ATM. Has disability access buttons for automatically opening doors. Also, this building is level entry. New location is much improved from where they were previously. Been banking with HSBC for over a decade. Always pleased with customer service and teller interactions.

Horrible bank. They will lock your account if you have a bad credit score and give you insane limits on everything. I would never recommend this bank to anyone for any reason