HSBC Bank

Amazing Bank. So far I've had absolutely no issues with HSBC. This location is also specifically great! The tellers were excellent to deal with, being very friendly and efficient at their jobs! The lines so far have also been quite short and I haven't had to wait for more than 10 minutes once yet! Easy 5/5

Excellent bank who always treats me well and manages my banking needs in such a professional manner. The staff are very friendly and accommodating.

In my experience I have found the staff personable, professional, and Exceptionally Helpful. Disappointed though in HSBC's stance towards the Hong Kong pro-democracy protests.

Me and my grandmother opened joined account with HSBC Canada, because my grandmother decided to move back to Europe after complicated back surgery, to reunite with rest of the family and hsbc looked like best choice. However because we didn't changed new address in UK, account got suspended because of suspicious activity. I managed to arrange and do id check in uk hsbc branch more than a month ago, but nothing but silence since then. Whenever I ring customer service, I get connected with artificial intelligence, which can't even confirn if Canadian branch have received documents. So I'm extremely concerned and don't know what to do. To go back to Canada and do id check in person will cost 800 cad plus hotel, plus the long journey....

I would also give this branch a zero if I could. Not only are the counter staff rude (yes, the woman with short, white hair in particular), I have spent many months now attempting to refinance my mortgage and have encountered nothing by a complete lack of urgency, care or due diligence at all turns. Don't, I repeat, don't do business here unless you want endless frustration and deception.