Home Canada British Columbia GroupHEALTH Benefit Solutions

GroupHEALTH Benefit Solutions

15315 31st Ave, Surrey, BC V3Z 6X2, Canada

+1 604-542-4100

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Detailed Information

Place Types Insurance agency
Address 15315 31st Ave, Surrey, BC V3Z 6X2, Canada
Coordinate 49.0585685,-122.7981354
Website https://www.grouphealth.ca/
Rating 3.3
Compound Code 3652+CP Surrey, BC, Canada

Openning hours

Monday 7:30 AM – 4:30 PM
Tuesday 7:30 AM – 4:30 PM
Wednesday 7:30 AM – 4:30 PM
Thursday 7:30 AM – 4:30 PM
Friday 7:30 AM – 4:30 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Sarah Brixton (10/20/2020)

Wow, what a headache! I don't even know where to start with this company. I signed up through my work and was not given the card until Oct yet told me I was retroactive from Sept. I decided to cancel because my husband has benefits and I cant justify paying $130. I cancelled and knew I would have to bite the cost of the two months which is fine. I will NEVER use this company in the future and will never be referring anyone to this company. They have made it such a hassle cancelling and I haven't even used their service, no cards were even provided to me, and or booklets or pamphlets. They said it was mandatory that I provide my husband policy info to be able to cancel? I have never heard of that? why does another benefit company need my personal info. I just feel like if I was given more info or someone explained things to me there wouldn't be such an issue

Jerry Katz (11/10/2020)

My employer deducts premiums every month and I keep getting told I'm not eligible for coverage. Yet they keep collecting my premium payments. Avoid this company and avoid the nightmare. UPDATE: Although it took a few months, my coverage was eventually restored. I hope they honor my medical claims over the last 6 months.

Melanie Primeau (10/10/2020)

My husband's company changed to GroupHEALTH back in April 2020. Previously, the receptionist was able to put the claims through directly. Not anymore :(. I have to do them myself. My claims keep getting denied even though I have read through my coverage and I even wrote an appeal email with the guidance of one of their staff over the phone (she was actually good). Since this is not my primary coverage, I now have to take a picture of my denial from my primary coverage and submit that with my claim. No where does it say to do this! This company is banking that people will give up. One of my claims was finally paid out but the other two I submitted at the same time, nothing. Worst ever! Edited to say that I emailed as per the response below and I got an immediate email saying I was blocked :(. Absolutely awful.

illa corp (03/27/2020)

This company is a nightmare to deal with. My long time dentist (over 10 years) informed me that I will now need to prepay because he has had nothing but problems with this provider. I heard the same thing from a doctor, and then had a terrible experience with them. I don't know who they have approving claims, but it's sad when a layperson has to explain that two different drugs can have the same DIN if they are a compound or prescribed as a kit. The receipts had two different drugs names and prices, but they thought it was a duplicate. I called the pharmacy, and they laughed and said that is crazy, they have never heard of that problem with any other insurer. Stay away from these guys, at all costs!