Toyota Canada Inc

I am writing to express my dissatisfaction and frustration for Spinally Toyota Lachine which has leased me a car which was return by previous owner and accidental history but was leased to me without disclosing any such information. Fraud 1. The history for vehicle was not disclosed Fraud 2. When some one was willing to take over my lease and passed the credit. They refused to transfer as person is on work permit here and do not have PR. Even I was not having PR when I was leased a car at first place . Fraud 3: Assessment to o bas 2019 Corolla clean with 9800 KM assessed only $ 12000 and asked me to pay $ 7000 if I return the car. Fraud 4. Toyota Lachine next day start calling the same person who was willing to take over my lease to offer him a new car with dealership. I request Toyota Canada to immediately intervene in this matter as I am trying to resolve the issue but no one seems to pay any attention and no one listening.

If I knew that they have horrible customer service, I would have never bought a Toyota. I had a complaint because the dealer that fixed my vehicle due to a recall failed to mention that my kids' car seats were unbuckled from the back. I thank God we noticed the same day and nothing happened to my kids. This is a serious issue and customer service just opened a case but no one followed up. When I called, the rep is not even aware of the status of my case. I wish I could talk to their CEO regarding this to hear his reaction. It is very disappointing!

Talked to a young lady named ''Anastasia''. Absolutely no complaint from my part. Was able to give all my infos, retrieve my account number (which I did not know) and made my final payment for my car in about 3 minutes. I waited about 2 minutes before I was able to connect with her.

On October 31, 2017 we leased a Corolla SE 2017 from a Toyota dealer in Montreal. The mileage was 20,594 kilometers as of December 9, 2019. Unfortunately, on Saturday December 7, 2019, the car, which was parking in my garage, cannot start. I tried several times but cannot start it yet, only hearing the cranking engine sound. I had to call Toyota Roadside Assistance for help. I explained what was happening to my car and they dispatched a towing truck to my home. The truck driver used his jump starter to start the car but failed and didn’t know what else he can do. Therefore, the car had to be towed to the nearby Toyota Dealer in Lachine. On the morning of Monday December 9, 2019, the Dealer called me saying there was no problem found with the car and it started. Then they asked me to pay for $119.95+Tax ($137.92) checking fee to get back my car. I am disappointed because I don't think it's me who should pay for this cost: there was a problem of the car itself that caused start failure which was witnessed by both me and the towing truck driver dispatched by Toyota; because of this, the car was towed to the dealer for checking and fixing; though no problem was found, all the incurred cost must be covered by the warranty. Then I called Toyota Canada Customer Assistance Center and argued about my case; however, to my greater disappointment, their representatives insisted that they can do nothing but I had to pay for the cost by myself. If there was no problem with the car, why both I and the towing truck driver (who was dispatched by Toyota Canada) cannot start the car before having it towed to the dealer? Was there a major defective issue or hidden problem that prevented the car from starting after several trials on the whole day of Dec 7, 2019? The logic of my case is very simple and clear: (1) an unknowing problem caused car start failure; (2) the car was towed to the dealer; (3) checking or diagnosis is the first necessary step before repair procedures - it’s impossible for any car technician to fix the problem directly without checking. Therefore, no matter a problem was found or not, the car checking was done because of the start failure fact that happened earlier. To put it simple, if there were no problem with the car, the car would not have been towed to the dealer for checking and there would be no any cost. Based on these facts, it can be concluded that it is Toyota Canada who should pay for all the costs related to this case in line with the warranty terms. This will definitely change my future choice of new cars.

WARNING! Waiting for parts for a month already (EDIT: 2 and a half already). And there is no date defined. Some people wait for 4 months, so if your car is broken you won’t be able to use it for months. Just read Toyota Canada Facebook page reviews to see how people are struggling with this vehicle manufacturer. Their new slogan for parts delivery: it’ll get there when it gets there. You were warned, so don’t complain after buying Toyota.