Bicycles McW - Bicycle Montreal

Very entertaining and lively place!!! Good mix of old and new school approaches. Their prices are fair, selection is great and they are always willing to help. Excellent to see them going in a different direction and carving out a niche of their own with Catrike as well as GoCycle and DOST eBikes. Special shout out to the Mechanics - Robert, Jolibeth & Yves. Stephan joining the Team is a really refreshing face. Would highly recommend.

McW is a great neighbourhood family bike shop. The staff is knowledgeable, friendly and helpful across the board, from the mechanics to the management. At a time when bike shops are swamped, I never felt rushed or ignored. They took all the time to make sure I had the right bike with the right fit. I want to give a special shoutout to Steph, whose level of service and attentiveness was second to none; he went above and beyond. I'm now the happy owner of a fantastic new bike that I love to ride.

Final review: Getting our bikes from here was an ordeal with very long delays and unresponsive communication. I practically gave up on getting them and wrote a negative review (see below), which resulted in them contacting me and fixing the situation (multiple people at the shop did have my number, that was not the problem as suggested by the manager). I'm still giving four stars because I understand that bike shops are overwhelmed and understaffed during the pandemic. Plus, when I was in the shop, the floor manager (Stefan?) was helpful and gracious and clearly doing his best to handle everything. He offered us bottles of water when he heard we walked 10km to get there, and recommended a nice nearby street for us to hang out at to wait. But I also have to emphasize the lack of communication from store management and how frustrating it was to have no idea when or even if you're going to receive your bikes. I'm pretty sure they really just lost my order and I wouldn't have received the bikes at all if I didn't write a negative review. Sal, one of the store managers, simply ignored my inquiries (I even followed up asking "sorry, is this the wrong number?" to no response) until the negative review, when he immediately reached out. In the end, it all worked out, we received the bikes and so far they're great. I just hope getting bikes from here is less of an ordeal in normal non-pandemic times. Thanks to the people on the floor working on the actual bikes. ----- Update: The shop has reached out to me to fix the situation. I now have an appointment to pick up similar bikes to the ones I originally ordered. I'll confirm on here and comment when I receive them. ----- I ordered two bikes from here. They told me it would take 7-10 days. It's been five weeks now and I have not received the bikes, or any further information about when to expect them. I tried calling the shop and there was no response. I also sent an email and received a delayed (six days later) response telling me to text Sal, but my texts to him over the past week have gone unanswered. I understand that bike stores are busy these days but it's frustrating having no idea what to expect (when or even if I'll receive the bikes). I'll update this review if/when I receive them.

What impeccable service. Was involved in a minor accident and the bike I procured from McWhinnies years back needed repair (the back wheel was basically bent). I called the store and spoke with the Owner (Salvatore) and explained my situation. I was worried I would have to leave the bike, as it is my main mode of transportation. Salvatore offered to pickup my bike and undertake the repair. This was not required but highly appreciated. The wheel got replaced in record time and they even offered home delivery. Will for sure recommend this store. Truly an amazing experience.

I'm honestly not sure how this shop has gotten the number of positive reviews it has. I understand that COVID is creating unique and not ideal situations for everyone, but that doesn't give you an excuse to treat potential customers with discourtesy. I visited Bicycles McW near the beginning of July to purchase a bike. Like everywhere else, their inventory was depleted. The gentleman that helped me (and I use the terms "gentleman" and "helped" very loosely) walked me into the store when it was my turn, over to one single bicycle, and said "that's what I've got in your size, take it or leave it". When I expressed that it was the first shop I had visited and wanted to explore elsewhere as well (as the bike was $600), he told me that I wouldn't find anything. He didn't explain to me the features of the bike, why it merited a $600 price tag, nothing. And this guy is someone who appears to have been working there for a while, if he isn't the owner - you should know better!!! Extremely unimpressed - and you can be sure I'll be sharing my experience with others (as I already have). Save your time and money and go somewhere that they care about their customers. EDIT: Spoke with Salvatore, he again questioned the validity of my claim, and seemed to wonder why I wouldn't immediately speak to a manager in a place I felt unwelcome. Will not be supporting this business.